Sleep Number

We were in the Jonestown Road Sleep Number store twice before purchasing our Sleep Number beds. The first time we worked with Will and the second time, we worked with Kenneth. Both were great! Patient, knowledgable, and not pushy. We're looking forward to receiving our new beds and would highly recommend this location.
Nov 17th, 2023

Johnny G helped us pick out the perfect bed, he was not pushy and was very knowledgeable. Im glad he went thru everything clearly with us, and made it easy! Delivery went swell, on time, without issues. We purchased the bed on Saturday and it was delivered Monday evening.
Oct 21st, 2023

We had a great experience with Will in Harrisburg. Our last Sleep Number is 15 years old and we wanted to update it. Will was great with showing us beds that we would like. Couldnt have been easier. I highly recommend a Sleep Number , helps my back & hips.
Aug 18th, 2023

Fantastic experience. The salesperson was extremely helpful.
Aug 1st, 2023

Can you sleep well in this mattress, is it comfortable? Yes. Is it worth it? Let me tell you my experience and you decide. I used to be a mattress salesperson, so this is not just idle prattle. I was in a couple of mattress stores before working with Sleep Number. I wanted to work with them, because I liked their products and they seemed to have good service. While working with them, I realized that not al that they said was exactly right. For starters, they kept talking about a 15 year warranty. While it's true they have that, 14 years of that warranty is prorated. There's a BIG difference between prorated and non-prorated warranty. Non-prorated means that your product will keep it's value for as long as the warranty lasts. If you have a 2K mattress, with a 10 year warranty, the mattress will still be worth 2K after a decade. Prorated means the product value goes down with time. You may start with a 2k mattress with a 15 year warranty, but in year 5, your mattress might already be worth less than 50%. The first year I had my Sleep Number mattress I had to call several times for different problems with the mattress. They had to change the chamber (the thing inside that inflates). They had to change the cover of the mattress. They had to put a metal rod at the end of the adjustable bed because the mattress kept slipping down. Finally it was working OK. Glad that the first year is not prorated. It hasn't been full 2 years, and the chamber is leaking air AGAIN. Something that they assure you over and over, that it hardly every happens. Plus the cover is torn where the magnets are supposed to go. I called to let them know. They are already charging me $600 for the items and installation. Bear in mind that this is for a SINGLE Twin XL mattress, of which the bed set has 2. With $600 you can find a regular good quality mattress that would work on an adjustable platform, like the one I have. I only sleep on this mattress. I don't do, let's say, "strenuous activities" on it (particularly at my age). I might be a little overweight, but many people are, and they assure you that shouldn't be a problem. It really shouldn't be. Any other mattress company has at least a 10 year non-prorated warranty, especially for products as expensive as these are. No company will charge 40% of a product value just two years after their mattress has failed, especially mattresses that have a price of 2k and above. Feel free to ask me any questions. My advice is to stay away from this company. There are plenty other products that will feel as good, but will cost less, and have much better warranty.
Jul 31st, 2023