Sal's Pizza & Subs

Apr 10th, 2024

Mar 26th, 2024

Mar 16th, 2024

Really disappointed in the customer service I received tonight. I ordered a Sicilian pizza, asked for a lite amount of sauce and ham. The person was confused about the lite sauce request, I explained and repeated my order to ensure it was correct. Once I received my order, the pizza had ricotta on it. If I liked ricotta, it wouldnt have been an issue but I dont so I called back to the store. The person who answered the phone was very sweet and helpful. There was another women (person who is on the recording when you call) in the background huffing and puffing about having to redo the order. She also stated that they would be picking up the original pizza and I shouldnt except to keep it. I dont care that they want to pick up the pizza. It was the tone and rudeness that come with the comment. I didnt even bring up the fact that I was charged for the ricotta topping. I know many people probably take advantage and mistakes happen but it just could have been handled with more kindness. I have been a customer of Sals all my life. I will think twice before calling the next time.
Mar 7th, 2024

Busy but orders came out quickly
Mar 7th, 2024