Naptime Discount Mattress

After purchasing a mattress from Naptime I googled reviews an found that I could have got the same mattress at Mattress Firm for 300 less. And I would of had a warranty. My fault for not checking first. Their fault for ripping me off.
Aug 1st, 2020

Best prices and service that you can ask for. Honestly will help you find your perfect mattress. If ever I need another mattress, I will be back.
Mar 24th, 2020

Dec 7th, 2019

We have been looking for a quality mattress for a reasonable price for our RV. I was so excited that Naptime offered them. They were very accommodating and went above and beyond with their service. Even after our purchase they carried out the mattress for us and made sure it was sealed in the event of rain for our trek home. The mattress is very comfortable. We will be recommending them to family and friends, and we will be returning there for any future mattress purchases! Thank you Naptime discount mattresses!
Nov 17th, 2019

Please be aware of this place, please read my sad story, If there is anything under one star I will give it to this place Naptime matress, Hanover I thought it was the best place to get my mattresses, we drove 68 miles 3 times just to make sure we were getting what we want. Finally decided for 4 mattresses with springs, flippable, extra firm, the same color and 12" thickness. We made sure she got that written even on top of the sheet after she filled the order sheet. Custom made mattresses 28"x 60" The order was made Saturday and the pick up was next Saturday. On Monday she called us saying that the oder was sent, Friday she called back, said the mattresses where ready for pick up since Wednesday !! She confirmed everything is OK, and we can pick them whenever we want. Monday we called in before we head over the store for pick up, to our big frustration the mattresses were a joke !! 4 sponges in different colors and thickness, no firmness at all, my old bench pad was more firm than these mattresses, really similar to a big dish sponge covered with fabric. She said she is sorry that it wasn't in our expectations that she knew that they made/ brought her the wrong mattresses, that she was thinking we may say it's Ok !!?? It wasn't even a mattress in medium firm!! It was a simple polymer/sponge , when I sit on it, I sunk to the floor. They didn't you tell us, when we asked over phone, we wouldn't drive that far, and she knew we drove from far away last visit for confirmation and payment, this is not what we paid for!? We asked for a new ones, guaranty like what we ordered and shipped to us. She said I can order you new one and ship them to you so you guys don't have to drive again, but I can't guarantee that the mistake won't happen again !! Also I can refund your money !! Really ..!? We can't play that game again!! Than I asked that the refund should include at least one time our gas not including other trips, time wasted and millage. In fact the mattresses were there for 5 days, so much time to tell us or order another set !! At first she agreed for gas and money refund, she called the owner, gave me the phone he told me that he is not refunding our gas and that our refund will be processed and take 14 days untill we get the money back in our card, the girl said it could take up to 27 days !!? First I can't believe a custom made 4 mattresses will only take 2 days to make!! Second never heard of refund taking more than 3 days !! Third the guy was rude over the phone not even sorry for what they did to us. They take your money, give you some junk, in put you on face of the situation, take or not take it, it depend how far you are willing to loose. If you don't take it you are not getting your money soon in any how, untill they use it for whatever they invest it in?! Please be aware of these people, We were so frustrated of the quality of their service, so upset of our time and money wasted. NOTE : I mention everything in detail so those people Naptime know who we are, and which customers we were. And they tell you call the Square company to get your money back !?? Really !!! We didn't buy mattresses from Square, you use them for your business, you deal with them is that make sense....
Nov 5th, 2019