Five Guys

Shonda Leaks _{on Google}

Apr 5th, 2024

When placing a web order, it states to come to pick up counter and state the name on the order. This is the second time at this location that I've been ignored by the workers even though they are acknowledging other customers.
I hate to think that it's because I'm black but it definitely feels that way..
My comment is.... do better

Mary Lohr _{on Google}

Mar 28th, 2024

Love Five Guys, always delicious, and the peanuts are awesome to munch on until your order is ready. The burgers and fries never disappoint.

Lisa Graham _{on Google}

Mar 25th, 2024

I ordered ahead for pickup! Excellent customer service

Jessica Schatz _{on Google}

Mar 23rd, 2024

Whenever I come to Five Guys, I receive awesome customer service. However, I went one night with my boyfriend and watched a manager throw a temper tantrum over a refund. On 03/22/24, my boyfriend and I went to go into Five Guys in Hanover when a customer who was walking back in warned us about ordering tonight due to her receiving the wrong order. When we walked in, the manager threw a HUGE temper tantrum over them giving her the WRONG order. The manager refused to help her right away and was giving unnecessary attitude not only to the customer but to her crew. The crew looked terrified because of the manager and I honestly felt sorry for them. I understand if you have a busy Friday or a hard day, but you dont treat your customers like crap over a mistake you did. Whoever this manager is, I hope she can get lessons on better customer service and learns how to treat people better in general. I hope shes not there when I return because I truly do not want to eat at an establishment with such a terrible person who is running the show. Five Guys, do better with your management. This was honestly atrocious.