H&M

Terrible experience at this location. I purchased two full suits with under garments for my daughter and I and they charged me for an extra suit coat. When I called the store manager refused to refund it. The cashier made a mistake and rang up an extra item and I was forced to pay for it. Terrible business!
Nov 25th, 2023

Sep 1st, 2023

May 1st, 2023

Mar 10th, 2023

Multiple poor customer service experiences in the month of June 2022 have made me never want to shop this store again. Staff are not on the floor helping customers. Twice in the month of June I tried to return items before the end of the 30 day period and the store was closed before posted hours. Two of the three staff and the manager, Mike, were pretentious and rude when I tried to return something on 7/10 new, with tags and still full price on the rack. It was outside the 30 days so cash refund was not available. We couldnt find anything in the store for even exchange and asked for a gift card or store credit (Ive worked retail many years and this has always been an acceptable return method the manager can approve as long as the items are current and not worn). The manager, Mike, never even looked at the return, refused, said I could exchange with new items then come back the next day and return the new items (waste of everyones time) or come back another day to return but that I would not receive full price for my return merchandise. Mike said store being closed was false, he was just a jerk. Refused to provide a copy of the return policy or how to contact the GM or District Manager for more info. Then accused me of trying to threaten him by asking for upper management contact. It was an uncomfortable situation for all involved. Returning new, unworn, in season merchandise with tags and my receipt should not have been this hard. I felt forced to exchange for items I didnt need in order to get my moneys worth. H&M used to be a great, affordable and welcoming place with wonderful customer service. Customers dont deserve to feel cheated out of their money or be disrespected. Ill be spending my money elsewhere.
Dec 30th, 2022