UPMC Home Healthcare and Family Hospice

The staff of this Hospice Program were extraordinary! They made a heart wrenching experience bearable. They were so supportive and caring. They were there to help me know what was happening next when it came to my mothers decline. They taught me things I didnt know and they prepared me as best they could for what was happening to my mother as she declined. My mothers last weeks were comfortable and fear-free because of nurse Denny, social worker Kathleen, and the gentle aides Virginia (and her colleagues) who cared for mom everyday. Words cannot describe how pleased our family was to have this agency with us at the end. Thank you so much.
Apr 1st, 2023

If I could put more stars I would. They not only took care of my dad, but my mother and me. They were amazing. Anyone who wants to take care of their loved one at home, during their last days, would be wise to have this team in their corner. I thank all of the UPMC hamot hospice team for your support, and understanding during a very hard time. You were amazing.
Aug 17th, 2020

Nursing part of Home health was wonderful then physical therapy was unprofessional and actually told a lie when I called the supervisor to speak to them about the behavior of their employee he was rude unprofessional and ignorant I told them I did not need services from their company anymore I felt my family was targeted because of being positive for covid and the physical therapist did not want to do services so he exaggerated a situation as him doing this I didn't feel my family was safe with someone like that in my home I had to discontinue services it's pretty sad when you call a supervisor to speak to them about something and he's rude and raises his voice I don't want to hear anything you say and talk down to like my family my father my brother and my employee and aid are all lying and his physical therapist staff one person is truth this was all over spilled coffee sad situation I will be going up higher than the supervisor to settle this situation
Nov 15th, 2021