Verizon
-
281 State Route 288
Ellwood City, Pennsylvania 16117 - (724) 473-3525
- Website
Hours
Chamber Rating
-
kyle docchio
Great customer service, very informative and kind. Great attitude and just an all around pleasant experience!
Apr 8th, 2024 -
Mikki Labor
Sasha and Hannah where eonderful
Feb 5th, 2024 -
Florence Wiley
Extremely friendly people. They listen to me and showed me things I didn't know. I recommend highly.
Dec 9th, 2023 -
Rusty Cancelliere
Nov 29th, 2023 -
Charlotte M
I'm overwhelmingly happy with the service I've received, but concerned with how these employees seem to be essentially thrown to the wolves. For about a week and a half, I recently had the displeasure of troubleshooting a malfunctioning phone. With my first visit, Reilly worked with tech support for several hours to get it up and running, with patience and perseverance, but ultimately, it was decided there may be something physically wrong with the phone. I left without upgrading because I wanted to weigh my options and wasn't ready to give up on my phone since I'd just purchased it elsewhere. While frustrating, I appreciated how friendly she was and her willingness to keep escalating the call trying to get the issue uncovered. Cue three different calls (from home) over the next few days to tech support reps, where some settings were changed and my phone began working better, but still not optimally. The tech support reps tried to sell me on upgrading to a new phone, but I told them that if and when I made that decision, I'd like to take that sale back to the store because I wanted to make sure that the employees who worked so hard to help me were able to earn that commission. So, I brought my phone back to this location on Cyber Monday (my only day off, otherwise I'd have come back at a less hectic time), hoping to get a new phone. At the store, Caleb did some more troubleshooting on my old device, just to ensure I didn't have to make an unnecessary purchase if it was something that could be fixed, because the phone was only a year old. Unfortunately, despite escalating to tier 2 tech support, we all came to the definitive conclusion that the old phone was, in fact, defective. So we, eventually, got a new phone and accessories squared away, all while Caleb juggled a multitude of other customers on Cyber Monday alone. But despite the line of customers that just didn't seem to stop (and the fact that the safe kept going off), he was always engaging, high energy, and helpful. I can't say enough about Reilly and Caleb's persistence and professionalism. They both, in their own way, went above and beyond for me and gave me top notch customer service, and I observed them doing the same for others who came and went before me and while I was there for each of my visits. It took about a week and a half to get me outfitted with a fully functioning phone (which is not any fault of theirs), but I'm happy with the purchase and their willingness to tackle the problem head-on before just trying to sell me on an upgrade. But each time I'm there, I notice that they seem to be critically understaffed. Perhaps it's the time of day, and the fact that it was Cyber Monday for one of my visits, but for the amount of customers who come in needing help, I'm shocked that only one representative isseeminglyalways there by themselves. One of those visits was on a random weeknight, and while I was there, the rep had to juggle several other customers while working on my issues. For another visit, I was there for nearly six hours due to the wait (because there were not enough employees to handle the customer load on Cyber Monday), and in that time I kept wondering: when do these people have time to use the restroom? When do they eat? I rarely even saw them have the opportunity to drink something. Where I work, even when understaffed, I'm still afforded multiple breaks, but I have my doubts that's happening here. For the amount of hard work, focus, and patience these people are putting in, managing multiple customers simultaneously, I sincerely hope they're getting the support they need from higher up. As a manager and former GM, I can tell you that employees with this much passion to help and work ethic are rare and should be treasured. Please, get these folks some more help and make sure they're taken care of. Your customers should feel good about coming into the store, not feel guilty that they're adding to the insurmountable load your lone employee has to endure during their shift. Do better and take care of your people.
Nov 28th, 2023
About
Verizon
Victra is your local Verizon Authorized Retailer in Ellwood City, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Contact Info
- (724) 473-3525
- (888) 876-2355
- [email protected]
- Website
Products
- Audio accessories
- Cases & Protection
- Power accessories
- Smartphones
- Tablets
- Wearable devices
- Sim cards
- Laptops
- Home phone replacement
- Mobile broadband
Services
- New Lines
- Upgrades
- New Devices
- Accessories
Brands
- Verizon Wireless
- Samsung
- Apple
- Motorola
- Casemate
- Otterbox
- PureGear
- Gear4
- Incipio
- Mophie
- JLab
- Eargo
- Tech21
- Clckr
- Urbanista
Languages
- English
- Spanish
Payment Methods
- AMERICANEXPRESS
- ANDROIDPAY
- APPLEPAY
- CASH
- DISCOVER
- MASTERCARD
- SAMSUNGPAY
- VISA
Questions & Answers
Q What is the phone number for Verizon?
A The phone number for Verizon is: (724) 473-3525.
Q Where is Verizon located?
A Verizon is located at 281 State Route 288, Ellwood City, Pennsylvania 16117
Q What is the internet address for Verizon?
A The website (URL) for Verizon is: https://victra.com/stores/pa-ellwood-city?y_source=1_MjcyNzQ3Ny01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is Verizon?
A Verizon employs approximately 20+ people.
Q What days are Verizon open?
A Verizon is open:
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Q How is Verizon rated?
A Verizon has a 4.6 Star Rating from 152 reviewers.
Hours
Ratings and Reviews
Verizon
Overall Rating
Overall Rating
( 152 Reviews )kyle docchio on Google
Great customer service, very informative and kind. Great attitude and just an all around pleasant experience!
Mikki Labor on Google
Sasha and Hannah where eonderful
Florence Wiley on Google
Extremely friendly people. They listen to me and showed me things I didn't know. I recommend highly.
Rusty Cancelliere on Google
Charlotte M on Google
I'm overwhelmingly happy with the service I've received, but concerned with how these employees seem to be essentially thrown to the wolves.
For about a week and a half, I recently had the displeasure of troubleshooting a malfunctioning phone. With my first visit, Reilly worked with tech support for several hours to get it up and running, with patience and perseverance, but ultimately, it was decided there may be something physically wrong with the phone. I left without upgrading because I wanted to weigh my options and wasn't ready to give up on my phone since I'd just purchased it elsewhere. While frustrating, I appreciated how friendly she was and her willingness to keep escalating the call trying to get the issue uncovered.
Cue three different calls (from home) over the next few days to tech support reps, where some settings were changed and my phone began working better, but still not optimally.
The tech support reps tried to sell me on upgrading to a new phone, but I told them that if and when I made that decision, I'd like to take that sale back to the store because I wanted to make sure that the employees who worked so hard to help me were able to earn that commission. So, I brought my phone back to this location on Cyber Monday (my only day off, otherwise I'd have come back at a less hectic time), hoping to get a new phone.
At the store, Caleb did some more troubleshooting on my old device, just to ensure I didn't have to make an unnecessary purchase if it was something that could be fixed, because the phone was only a year old. Unfortunately, despite escalating to tier 2 tech support, we all came to the definitive conclusion that the old phone was, in fact, defective. So we, eventually, got a new phone and accessories squared away, all while Caleb juggled a multitude of other customers on Cyber Monday alone. But despite the line of customers that just didn't seem to stop (and the fact that the safe kept going off), he was always engaging, high energy, and helpful.
I can't say enough about Reilly and Caleb's persistence and professionalism. They both, in their own way, went above and beyond for me and gave me top notch customer service, and I observed them doing the same for others who came and went before me and while I was there for each of my visits. It took about a week and a half to get me outfitted with a fully functioning phone (which is not any fault of theirs), but I'm happy with the purchase and their willingness to tackle the problem head-on before just trying to sell me on an upgrade.
But each time I'm there, I notice that they seem to be critically understaffed. Perhaps it's the time of day, and the fact that it was Cyber Monday for one of my visits, but for the amount of customers who come in needing help, I'm shocked that only one representative isseeminglyalways there by themselves. One of those visits was on a random weeknight, and while I was there, the rep had to juggle several other customers while working on my issues.
For another visit, I was there for nearly six hours due to the wait (because there were not enough employees to handle the customer load on Cyber Monday), and in that time I kept wondering: when do these people have time to use the restroom? When do they eat? I rarely even saw them have the opportunity to drink something. Where I work, even when understaffed, I'm still afforded multiple breaks, but I have my doubts that's happening here. For the amount of hard work, focus, and patience these people are putting in, managing multiple customers simultaneously, I sincerely hope they're getting the support they need from higher up. As a manager and former GM, I can tell you that employees with this much passion to help and work ethic are rare and should be treasured.
Please, get these folks some more help and make sure they're taken care of. Your customers should feel good about coming into the store, not feel guilty that they're adding to the insurmountable load your lone employee has to endure during their shift. Do better and take care of your people.
Overall Rating
Overall Rating
( 152 Reviews )Write a Review
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