Deiter Bros. Heating Cooling Energy

I had a scheduled appointment from between 1pm and 3pm, which I called the same morning to follow up and confirm. I waited until 3:30pm before I called to find out the hold up or an updated ETA and was told the tech was about to head my way. I was spoken to on the phone as if I was an inconvenience, and the communication was vague at best. Had I not called, I would have been left to wait until someone showed up. The tech eventually showed up at 4:18pm, an hour and 18 after the time slot. Of course they still ask for the estimate cost but obviously didn't value my time at all. The tech was very professional, nice and helpful but customer service and communication were horrible. I won't use them again and wouldn't recommend this company for anyone who values their time and wants to be treated like an actually potential client. Update to the response: No need to talk further, your comment told me all I need to know about working with you. I was only expecting an apology for the communication, not deflection.
Dec 21st, 2023

Jul 5th, 2023

Ryan was fantastic.
Jun 1st, 2021

Where to begin. They got our business by saying that they could install a ducted HVAC system when other companies could not. They brought all the supplies then realized they could not do it. So then they proposed a ductless system, several thousand dollars less than their previous quote (which they had said was the best deal). Money was tight, so we went with them and they installed it. It took at least 2 months for them to get it up and running because they weren't familiar with the system and kept having to try different things. Annual maintenance was included in the contract, but when they came to do it, they wouldn't flush the system because they said they were worried it would break again. This winter, it got covered in ice and broke--we read the manual and they were supposed to install a cover to protect from snow and ice, but they hadn't. They came out to fix it and charged to replace a fan motor, even though the fan wasn't broken. We told them after that that we wanted the fix for free, because we had already paid them to diagnose it, and they had diagnosed it incorrectly (so we weren't going to pay for more attempts at diagnosis). Left a message for a manager. A week later they said we need to find a new service provider because they refuse to do it. All we wanted is the system they installed to actually work, and for them to only charge for diagnosis once each time. Avoid them at all costs! Services: Repair HVAC, HVAC system maintenance, Heating system maintenance, Installation
May 21st, 2021

Dec 26th, 2020