Apria Healthcare

Updated review 2023 - Total nightmare! I've been trying to get a refund for incorrect charges for three months, and the runaround they have given to me and my insurance company is astounding. In September, Apria charged my credit card for over $400 without having provided any services. Once I started inspecting my credit card charges, I realized that they'd been doing this periodically for months, for a total of $596. Each person I spoke to gave a different explanation but finally a supervisor said that they had billed me because they hadn't been reimbursed by my insurance. The insurance company provided them with check numbers for the payments (they had indeed been paid), but it took two months to get a partial refund, and they still are holding out and not reimbursing me for the last $115. My insurance company has been wonderful and has called them on my behalf so many times over the last three months that Mary at UPMC for Life is now my personal hero. The most frustrating part is that each time we call, we get a different person, who promises to research and call back. They never do. The story changes every time, and they never connect us back to the few people there who understand the issue and have worked on it. Today the latest guy, James, said it will be another five days for them to "research". A nightmare. They're the worst company I have ever dealt with. Just terrible. I would encourage anyone to use literally any other company under the sun to avoid dealing with Apria. ___________________ The worst customer service of any provider I have ever dealt with. The people in the local office are nice, but all other interactions are awful. They have an incomprehensible and needlessly cumbersome batch of web sites for supplies and for billing. I was literally told that it is impossible to change the password on my account. That's the kind of customer service they provide. If you have an issue and need to call customer service, god help you. Expect to be blamed for whatever has gone wrong, and don't expect much help. I am renting a CPAP machine so am stuck with them. Awful, awful, awful.
Dec 13th, 2023

This company is just set up to take your money and collect insurance money even when they tell me my insurance company won't cover my supplies until I meet my deductible. They bill my insurance anyways! No body cares how customer service talks to you. I had a complete bratt talk to me rudly when I had a question about my order. I placed an order and paid in full with my credit card. In turn they billed my insurance company. Then 2 months later billed my insurance company again for a partial order, from the same order. It was that situation I had to call and find out what is going on. Seems they billed most of my order the first billing and then tried to collect money from my insurance for the rest of the order 2 months later. #1 I asked why would they do that since my insurance wouldnt pay for it and I paid the bill 100%. #2. Why would you make it look like I placed 2 orders? I never did. What I told them is my full order should have been sent to my insurance to show what I was out of pocket and put toward my deductible. Not divide the order up keeping my purchase payment on hold. This is improper and All I got was a smart mouth cutting me off while I was trying to explain that what they are doing is lowering and is hurting my claim.
Oct 9th, 2023

I tried to fax information to the Apria office for over 2 weeks. Each time I called they told me they had no one by that name on record and would give me a new fax number. The last time I faxed to all 3 numbers given to me with a messaged returned that they did not go through. When I called the office again they said they have been having problems with their system! I asked if I could hand carry them to the office only to find out they could not give one to my father because he was on Hospice. I asked if I could self pay? They told me not at this office!!
Mar 9th, 2023

Apria is horrible! They are supposed to permit the insurance company 30 days to render payment for submitted claims...but then immediately after they bill my insurance they charge my credit card.  They continued to do this for several months until I called my insurance provider and they called Apria to tell them to STOP BILLING ME.  of course they said it was a "mistake"...which is OBVIOUSLY not the case.  They also keep sending me things I don't use and then bill my insurance.  I have considered going to another DME provider but I just don't want to have to start all over again.  If you haven't already signed up...DONT!!!  Don't waste your time...
Dec 1st, 2022

I have done business with Apria since 2007, and am very thankful for their helpfulness and attention to my bias machine needs. Highly recommended!!!
Oct 8th, 2021