Mystique Moon Antiques & Artisans

Such a wonderful experience! Patty and her husband were phenomenal. We couldnt be happier with the purchases we made. Excellent prices and all very good quality items! We will be returning again soon!
Apr 3rd, 2024

Sarah and i had such a great time shopping! Kim , Patty and her husband was so helpful ! Such great prices and so many beautiful things. Thank you !!
Apr 3rd, 2024

Such an awesome Antique store with so many vendors. There's great vintage finds and so many one of a kind pieces. Everything is creatively displayed, it looks like one big store rather than smaller flea market type booths. I could spend hours there. Definitely worth the visit.
Feb 29th, 2024

I would give 10 stars out of 5 if I could! This antique store is filled to the brim with art/furniture/etc from tons of local arts/vendors. I found several great pieces after recently buying a house in the area. Mama Moon is incredibly helpful and welcoming!
Feb 24th, 2024

I recently had the unfortunate experience of visiting Mystique Moon Antique Mall, an encounter that left me deeply disappointed and determined never to return. My visit began with genuine interest in a corner table. When I approached the front desk to inquire about the possibility of making an offer, the response I received was not only unhelpful but sharply dismissive. I was informed in no uncertain terms that, due to the presence of over 50 vendors within the mall, price negotiations were not entertained. Accepting this policy, I continued to browse. However, the interaction that truly marred my experience occurred as I was leaving. Feeling it was important to share feedback, I mentioned to the same staff member that other local antique malls, hosting a similar number of vendors and often more vendors, do engage in price negotiations. Her response was shockingly rude; she stated that they had previously considered negotiations but deemed it unfeasible due to operational reasons. Furthermore, she suggestedquite bluntlythat I should patronize other establishments instead. This dismissive attitude was not only surprising but also unwarranted. It was explained that vendors are encouraged to list their best price, yet, from my observation, many items were priced excessively, seemingly influenced by unrealistic benchmarks set by online platforms. While a strict no-negotiation policy is within any businesss rights, the manner in which this policy was communicated to me was entirely unacceptable. The encounter has led me to a simple conclusion: I will heed the staff members advice and take my business elsewhere, permanently. This experience serves as a stark reminder that customer service is the forefront of any business, especially in the competitive world of antique sales. Rude behavior not only tarnishes the reputation of Mystic Moon but also negatively impacts the vendors associated with it. To the dealers at Mystic Moon: please be aware that the demeanor of your representatives can significantly influence customer perceptions and decisions. Unfortunately, Mystic Moon stands out as the only antique mall in the area that refuses to negotiate, a policy made all the more unpalatable by the discourteous treatment meted out to potential buyers. It is a disservice to both your beautiful items and your potential customers. In summary, due to the unwelcoming attitude and inflexibility encountered, I cannot recommend Mystic Moon Antique Mall. There are plenty of other establishments in the area that value their customers and understand the importance of a positive shopping experience. RESPONSE: My complaint wasnt about not getting a discount; it was about being treated poorly for merely inquiring. The point on other antique malls offering negotiations was meant as constructive feedback, not a grievance. The rudeness I encountered was unwarranted. Labeling your establishment as retail is misleading, considering it primarily deals in vintage and used items. My frustration stemmed not from your no-discount policy but from the condescending manner in which my question was dismissed. A simple, courteous response would have sufficed. Your attempt to paint me as the problem for voicing an unpleasant experience misses the mark. Good customer service hinges on respect and civility. I was prepared to make a reasonable offer, underscoring that my issue is not with the price but with the lack of basic decency in interaction. Its evident you prioritize defending discourteous behavior over grasping the essence of customer feedback. Such a stance is regrettable. The real issue here isnt what policies are in place but the manner in which theyre communicated. The only individual casting a shadow over your 50 dealers is yourself. Your defensive and hostile reply serves as a public testament to your approach towards anyone who dares to offer feedback or pose a question. This not only reflects poorly on your business acumen but also highlights a significant deficiency in interpersonal skills.
Mar 24th, 2024