Genisys Credit Union

Aug 23rd, 2022

The Blue Bell Staff is wonderful. Wendy and Pat are always helpful...
Aug 22nd, 2022

I am a new client of Genisys because they funded my auto loan. The reason for the 3 stars is due to the inconvenience of setting up and maintaining auto-pay online. I am able to enter my account information for recurring payments but if I want to make an additional payment, I will have to cancel my recurring payments, make an additional payment, and then reenter my information to reestablish my recurring payments. This process was confirmed by a Genisys employee and it just doesn't make sense. I've never come across anything like this with any other bank institution. Maybe they want to discourage additional payments, idk. Another dislike (which is not a huge deal) is I can only make a maximum payment of $2500 online.
Jul 28th, 2022

would give 0 stars if possible. every time i turn around i am being charged for something with a credit card i barely use! when i call for help THEY ARE USELESS and try to come up with an answer that is just bogus. cannot wait to have my car loan paid off i will never ever use this bank again and never recommend it to anyone!
Jul 24th, 2022

2 stars is being nice I feel, I did an auto loan through a 3rd party that sold the loan to Genisys, that process went great. After that I kept calling because i did not receive a welcome packet with my loan info and how to make my first payment. This went on for about a month, with only 2 weeks until my first payment I told them to check the system because they must have my address wrong, and they did, completely wrong. I eventually received my packet and setting up my payments and logging into the system was pretty easy. Then I kept getting letters from a 3rd party insurance verification company that said my insurance did not meet Genisys's criteria. I looked up up and it did, but I uploaded it again into their system on the 3rd party site. 2 months later I get another letter stating my the same and lenders placed insurance has been purchases and added to my loan for $4k. Tried calling the 3rd party , waited on hold for 30 mins and pushed 1 for a call back which I never got. Called Genisys and did the same, no call back. Finally found a chat option on the insurance site, spoke to someone and they apparently cannot read the insurance documents which clearly stated I have comprehensive coverage which is what they said I was missing. The individual told me lender placed insurance hasn't been placed on the loan yet and that I updated it just in time. what a nightmare this has been for a simple car loan.
May 11th, 2022