Brennan's Big Chill

Deliciously creamy ice cream. All the flavors are creamy and delicious. Very to happy see a unique ice cream place not serving the usual Friendlys ice cream you can get at the grocery store. Have been back multiple times since and each flavor we try we love. Also have a case of yummy looking ice cream cakes.
Apr 11th, 2024

Apr 1st, 2024

I was reminded to do this review after an experience near the end of last year's season. Great story ahead: I went in and ordered a cherry shake or something. Whatever it was I had the option of choosing hard ice cream or soft vanilla with cherry syrup. I explicitly said NOT the cherry syrup with vanilla to the young lady up front who was clearly having a bad day. Then I looked down at my phone 2 minutes and looked up and she was doing the cherry syrup with soft ice cream. I interrupted and reminded her (politely), I said not the cherry syrup please. She (rudely) copped an attitude and said "you didn't say that" I then insisted on the fact that I did. So after some sighing and bemoaning she put the wrong item aside and started it the way I had requested. Then the owner comes in and asks what the botched order is. The young lady and owner then proceeded to have a whisper conversation right in front of me and the service employee said to the owner that I changed my mind half way through the order (HAHA) and the owner instead of asking me anything proceeded to whisper back if she was sure, and that if so they would charge me for both. Keep in mind I'm 4 feet away behind the counter listening to them and looking right at them. The owner then asks are you sure again to her and offers to check the camera in whispers right in front of me. Then she goes to check the camera and the employee that lied tried to hurry me through check out to leave. What a bunch of clowns. I waited a few minutes in spite of the insistence by the employee to check out because I wanted to see what the video recording said. The owner never came back out, so I left. Food: Ice cream above average 3 stars (but nothing to write home about). Service: Garbage, negative stars if possible. Atmosphere: Hostile, negative stars if possible.
Mar 26th, 2024

The lady owner of this place just kicked my wife and her little mini dachshund, which is a service dog right out. She knows nothing about business ownership because thats illegal and not one customer was in sight for blocks. I cannot believe this place is still in business. They had no customers eating ice cream within blocks. Boycott this horrible place and go somewhere they actually enjoy doing what they do and dont mind a little 9lb dog being held.
Mar 5th, 2024

It was quite an awkward experience going to get ice cream. From the time my girlfriend and I walked into the store we were swarmed by the workers. While trying to look through the ice cream freezer to see what flavors we wanted, we had 4 workers + the owner standing behind the counter staring at us with their arms folded, constantly asking if we have any questions. No I don't have any questions, I just wanted 30 uninterrupted seconds to make a decision on what flavor ice cream I wanted. We were asked MULTIPLE times by the girl wearing the "frozen dessert specialist" name tag if we had any questions while she stood there with her arms crossed. It was so awkward being stared at by the entire workforce, I just wanted to get my ice cream and get out. I used to come here all of the time when I lived in town, but I moved 15-20 minutes out of Bloom and this was my first time back in probably a year, but after that experience I'll stick to the Milkhouse in Berwick; I never felt like I was bothering them when I stopped in for ice cream. It was a Saturday evening in the middle of winter and my girlfriend and I were the only ones in the shop, we weren't holding anyone up, their store hours didn't have them closing for another 2 hours, I don't know why I felt like we were being rushed to get our ice cream and get the hell out. Judging from some of the other reviews here, it looks like I didn't have a unique experience. The ice cream is decent, the service is the worst.
Feb 29th, 2024