Verizon Business Services

Deadra Clewell _{on Google}

Feb 5th, 2024

I would give ZERO stars if I could! I had a Verizon account for my business (landline phone and internet) since 2020. As a therapist who often uses telehealth, I HAVE to have a strong internet connection. After continual issues with telehealth freezing and calls dropping, I contacted support and requested a new modem as mine was very old and could have been the major source of the issue. On 3 separate occasions, I was told that the modem was ordered and would be delivered (a new request each time) but then each time it failed to deliver and I called them, they would tell me that there was no record of my having ordered the modem. So, I switched companies to Astound (RCN). Then on Jan 9, my bank account was charged over $400 from Verizon! I called today to ask what that was for and they informed me that I signed a 2 year commitment and terminated early. I told the lady I have had the account for over 4 years and she said, "yes, and the commitment renewed when I did not "opt out" after the first commitment ended. I asked to speak to a supervisor and she told me that even if I spoke with a supervisor, I failed to opt out (which I was never told to do) the supervisor would uphold the $400 charge for early termination. She stated that they sent an email in Feb about the opt out (which went to my spam folder, so I never saw it and only found it today when I searched the folder). This is a very SHADY business practice. I will NEVER work with them again!!!!!