First Commonwealth Federal Credit Union

Worst place to bank. Internet banking is so bad, half the time it doesnt work. Avoid at all costs
Jun 20th, 2023

I made the appointment at the Bethlehem branch and was greeted professionally and was out of the bank with my new debit card within 1/2 hour. We have never had a problem with FC.
Apr 21st, 2023

Feb 18th, 2023

Was the worst experience of banking I had lasted a month and switched.
Feb 6th, 2023

Ok, This place has not gotten any better. I have been a member for, I believe almost 20 years. Since then, They have severely misplaced my mortgage payments, Yelled at me saying that I never made a principal payment. And many other issues. Finally, They promoted a great manager, and she has since left. It has gone down hill again. And not Just Fogelsville, the whole credit union. I have been a member of PSECU for 11 years and have had a Mortgage, a motorcycle loan, and many other accounts without any hiccups. I am switching all of my accounts to PSECU. Their reviews run circles around Firstcom, along with their Customer service. Today, when speaking with a customer service rep, and asking if he could help me to cancel all of my recurring payments to credit card, etc... (I am transferring to PSECU), he stated That there would be fees for helping me out..and this is a direct cut and paste from the chat transcript... David Baechle: There should not be any fees.....Why would you charge someone to d/c recurring payments Craig: Because we are doing the work to stop all payments from our end. Seriously? I also spoke with Rema, Who was going to come flying in with her super hero cape, and fix the day. She wasted 20 minutes of my time, and realized after 20 minutes, she did not know what I needed. I walked into Fogelsville, figuring that in person would be better. I wanted to speak with Stacey Ridriguez, VP Retail Director. "Oh, she is in Trexlertown today, I just TEAMed her" Told this lady to TEAMS her, and let her know I was coming over. Drove to Trexlertown, "Oh, She is in Allentown" Drove to Allentown, now 4:45 PM "Oh she is in Kutztown". Then I made Enzo get Stacey on the phone. Stacey wanted Enzo to show me how to do what I have been doing for years, but of course this week, The website was not working, due to their genius upgrades. But Stacey insisted. I was not going to waste 15 minutes with fruitless attempts, that I have been doing for a few days, just to run out of time, and all employees needed to go home. I asked multiple times if she could just stop all of my recurring payments, at first she said yes, then she refused. To respond to their response.....They were told several times that the steps to accomplish what we needed to do was not working, due to website issues, as I had attempted multiple times. This was made absolutely clear...And this is why I asked many people if they can do it from their computer, andsome said there would be a charge, and others said yes, but then would not...Typical excuses by a company caught in bad customer service.
Feb 3rd, 2023