Quality Inn & Suites Wilsonville

It would not have been bad if we had had enough hot water to fill the whirlpool at 11:00 at night when we got there. We had to wait until after midnight to use the tub we paid extra for because the usage was so high. We were definitely too tired at that point, so it was a waste of money.
Apr 7th, 2024

Our check-in was informative, but we were placed upstairs without access to an elevator. On the date of check-out, our room was called at 7:50am to sign something. This woke up our infant, and the two adults as well as a sick child in our room that were all sleeping at the time. Loud slamming doors repeatedly by other guest in the middle of the night were awful. The pool is a hazard as our child skinned multiple toes on the rocks at the pool base and ended up bleeding in the pool area and needed medical attention. I would not recommend this hotel. Rooms: The room flooring, beds, and couch were comfortable, but I wouldn't recommend sleeping on the thin coil pull-out couch. There was no where to hang towels in the bathroom and the interior door handle of the bathroom was nearly falling off. The water that came out of the spout was orange. Safety: I was unsure about the safety of our room and vehicle outside as there was a lot of noise throughout the night within the building, especially near our room with loud voices and slamming doors. Our child skinned his toes on the bottom of the pool and ended up bleeding in the pool area and throughout the hotel up to our room. Food & drinks: The continental breakfast had many options which were great. Noteworthy details: The staff at check in was nice, but didn't complete the process apparently, which caused the check out staff to wake us hours before checkout, waking our newborn as well as the entire room, for unnecessary signatures.
Mar 24th, 2024

Mar 12th, 2024

Feb 20th, 2024

BUG pics are attached below. Normally, I don't do Google reviews. I'm doing one for this place. NOTE: If you are a female solo traveler, do not stay here. I'll explain below. Details about the hotel: Bugs: I stayed in 2 rooms. In both rooms there are these tiny little flies crawling in the bathroom and in the first room on the bed. Photos are attached. If you zoom in, you can see the bug. Mattress: when the assistant mgr.was picking through the bedding where I had been sleeping, I saw the Mattress and my body heaved. Toilet: In the first room, the toilet was not fully attached to the floor and was slow to flush. I stayed 5 nights. I am an easy going low maintenance guest. After the 3rd night, my stay went NUTS due to an assistant mgr. The toilet in my 1st room flooded.The asst.Mgr. tried to put this on me and lectured me about alerting them to maintenance issues. I was like no. I asked her if the hotel had flooding issues wt those toilets. She leans back and points all over the hotel. I ask her how those ppl were treated when their rooms flooded. She says well we haven't had trouble wt THAT toilet. I said why would you think it would not fail like all the others. She put the maintenance issue back on to me. It was totally unprofessional. I give up. Go down to pack up my things. I see one of those flies crawling up the side of the bed. Take a pick and call down to let the office know that I will send them a picture. A hotel operating at the lowest bar of guest care would let me leave the room then enter to take care of the issue. Here let me stop. What this assistantMgr. is about to do not only explodes basic standards of professionalism. She is about to blow up social norms of how we treat people anywhere. Within minutes this all happens at once: the assistant mgr. enters the room, the door shuts behind her, she blocks the space between me and the other bed where my bags are, starts picking through the bedding where I had been sleeping, and she is having a one sided argument about the bug. It is a heated argument telling me I'm lying about the bug. This person charged wt keeping guests safe was creating conflict wt a guest in a closed space. Imagine this happening wt a man, a couple, a family. Yeah. I spent the next several minutes trying to stay calm and maneuver my way to to the door. As I was backing out, the Mgr. stops puts her hand on her hip and points at me, We do not have bugs and I don't appreciate you saying we do! I just kept nodding and saying ok. I made it back to my room. I was trapped in a place wt no car, a Mgr who has zero respect for for my boundaries and would be the person who I would have to deal wt if I was going to get my money back. But there is also no way I can just let THAT kind of behavior go. I also know the Mgr. who thinks she can run rampant over a guest like that has a weak general manager and an owner who runs a toxic miserable system. This turned out to be true. I really wanted to break down the owner's email it is a toxic masterpiece. The emails from the gm and owner shared the same qualities that explain why the atmosphere of this hotel is abysmal. Neither of them ASKED me what happened though I clearly established that the assistant manager needed to be held accountable. A hotel operating at even the baseline level of guest care asks questions and finds solutions. The owner told me he wanted me to feel safe at his hotel and if I didn't I was welcome to leave. If I left by 6, then he would not charge me. That gave me an hour. Let's break down how chilling his attitude is. First, I had remained chill and and kind all day. I remained the easy guest I had been the first 3 nights. I have kept all the receipts to prove this. If this hotel will not meet basic standards of guest care when it involves their employee, imagine what they will do when something truly bad starts to happen. They will gaslight you and put the problem right back on you. Women know exactly what I mean. Do not stay here. If you must, bypass the hotel if you run into any issues involving safety.
Mar 16th, 2024