Mt. Hood Vacation Rentals and Cabins by Vacasa

Sep 21st, 2021

Apr 9th, 2021

May 18th, 2020

I was extremely disappointed with our recent Vacasa experience. The morning of our trip, I received the automatic text and email confirmations saying the cabin was clean and ready for us. However, once we got to the cabin we saw that the driveway was completely snowed in and there was no way to access the cabin. I called Vacasa to let them know and the person I spoke to said he would see what he could do but couldnt make any promises. At that point we didnt have a better option than to just go home. I called Vacasa again to let them know we needed to cancel for the night and would like a refund. They made notes on our ticket and told us they would try to call back in the morning. I had to call Vacasa 4 more times over the course of the next day. No one called me or initiated contact; I had to call every couple hours and have them read our notes and explain the situation all over again. The seventh person I talked to was finally a manager who contacted the local office, which was snowed in. They still couldnt tell us if the driveway had been plowed yet and we had wasted two days of our vacation by then, so I asked to just cancel our whole trip and get a full refund. The next week we did finally get a refund, which I felt was the least they could do. I understand that our situation was not an emergency, they had multiple customers to take care of, and things were a bit chaotic with the snowstorm aftermath, but they completely let us fall through the cracks and it was extremely frustrating because there was no communication on their end. Weve used them a couple times in the past with no issues but I doubt well be using them again because of the terrible communication and customer service.
May 31st, 2021

I've been on vacation in this cabin 1 hour and am already regretting it. Our family which includes 2 grandparents, 2 kids with spouses and all the grandkids ages 6 months to 8 years old arrived and were instantly getting yelled at and completely disrespected by the neighbor. We hadn't even finished unloading our vehicles. Then about 45 minutes into our stay we had a Vacasa employee at the door giving us notice of a noise complaint. The noise complaint was for the kids/babies at 5 p.m.! It was explained to us that previous vacation tenants at this cabin were loud and disrespectful. If Vacasa staff was on their 'A' game with those individuals AKA doing their job then we wouldn't be stuck next to some old crotchity you know what who is "traumatized" making this weekend completely miserable. And the one activity to get us out and about which is also why we rented this cabin which is the pool is closed. Which was not disclosed to us in any way. You would think a discount or an explanation for them conviently forgetting to mention the closure of the main attraction would be in place. But no. Just a noise violation for the kids at 5 p.m. If there is by some chance a miracle and we end up satisfied with this company and the experience they provide I will gladly update this post. Thanks.
Mar 5th, 2021