ACE Cash Express

The gentleman with the glasses and black hair (believe your name is Rick) is absolutely terrible at customer service and talking down an issue or making things timely. I was made to feel unimportant with statements like you expect me to remember every person? No.. but its also not my responsibility to keep your integrity in lineis it? I have customers I need to help and my lobby is full, I HAVE to go when I was one of those customers not but yesterdayfollowed up with being hung up on. I had deposited 1,200$ into my account with him in person that previous day. But when I went and checked my account, no money was available or any signs of it being deposited. He also obligated himself to give me a new card without me asking or reasoning why I needed it. So I called today and was told right off the bat that I was wrong, interrupted multitudes of times until I had to actually yell and tell him to stop talking so I could jog his memory. Until that moment he was dead sure he was reading off the right info, saying he had cashed me out 1,200. Completely unprofessional, Im not saying this as a jab but he spoke like an upset child when I told him he had made a mistake, fussy, loud, upset and rude. Id highly suggest just going to key bank. No fees and theyre right across the street.
Nov 10th, 2023

Khrista was super outgoing and polite, she was the only worker their, very patient with the customers that were in her lobby. She even asked if I wanted to work their. So sweet! Definitely going pack for her to cash my checks!
Nov 3rd, 2023

Incredibly nice and helpful
Oct 12th, 2023

Bad business. Called in for a friend to help them get their paycheck. Was rudely hung up on by someone who shouldnt be within 3 miles of a customer, ever.
Sep 30th, 2023

The lady that serviced me openly tried to embarrass me in front of other customers at the store. She's one of the veteran employees there too, as she boasts. Will not be returning.
Sep 8th, 2023