PNW Flooring Store, LLC

Buyer beware! First..it is important to note that this is the first "bad" review I have ever left for any company on any platform. I'm not a chronic complainer. Second... I really wanted to like this company and gave them multiple chances to make the situation mutually workable. In short - I hired them to fix some squeaky floorboards and stretch carpet in a home I was purchasing. The house was empty of all furniture, making the job relatively easy comparatively speaking. In fairness, I was warned that they couldn't guarantee that all squeaky floorboards could be found or that, once fixed, they would never squeak again. That said - I made the incorrect assumption that I was hiring professionals who knew what they were doing. Following completion of the job - there are loose floorboards remaining in the MIDDLE of the bonus room. Additionally, there are loose floorboards AND carpet that was clearly not stretched in the primary bedroom closet. When I asked about these spaces and proposed two potential solutions: 1) have the crew come out again and address the missed areas - or - 2) agree to settle for current payment (50% of the proposed total) and accept the job as "complete" - I was directed to the "contract" and, essentially told - "Pay up and get over it. You knew what you agreed to." I paid. The owner is right. I signed a contract. Naively, I believed people are better than this and stand behind their work. The owner even told me in one of our conversations, before the contract was signed, "I'm not a salesman by nature. I want the best for my customers." This was not my experience. There are too many other options available to warrant taking your chances with this company. Go elsewhere. I hope it saves you a headache. As I said to begin with, leaving negative reviews isn't my style. Neither is feeling ripped off. Happy to answer any other questions.
Apr 19th, 2023

We liked working with Dustin and appreciated his advice and support as we prepped the area where we had LVP installed. It was a quick turnaround for ordering the LVP and carpet and the installation for both went smoothly. We felt the pricing was good compared to some other shops we checked out.
Mar 27th, 2023

Excellent service wrapped around a tremendous product! We will definitely come back here for all of our flooring needs. Thanks so much.
Nov 26th, 2022

Nov 20th, 2022

The good people at PNW Flooring Store made the whole process, beginning to end, seamless & stress free. Dustin is experienced, kind, and patient. I had many questions and he went out of his way to provide detailed answers. The installation team was extremely professional and efficient. We love our new floors!
Oct 20th, 2022