Michael's Leather & Oak

We have bought from Michael's a few times. This time we got a very nice leather couch. Within 6 months, the fake leather on the arm started peeling. I understand most leather has fake leather, and I am mostly okay with that. But I sent a picture to their email, and when their repair guy showed up, he took a picture and left. They came and took pictures each time I called.... 3 times they came and took pictures and never contacted me back. I used to buy my furniture here. But it doesn't seem like they stand behind what they sell. What a bummer for us. I hope they do better for others. Michael's, please feel free to look me up and call me. But please don't send another repairman by for a photo shoot.
Sep 18th, 2023

After many purchases in the past from Michael's my husband and I purchased two leather recliners from them. Our experiences had always been good and in fact we have pieces of their furniture still in our home. The chairs arrived with one being damaged and so we refused the delivery of that chair. No problem as Michael's quickly had another chair delivered---but it was not the same color. Even the delivery people noticed the difference immediately. Michael's solution was for us to just keep it and deal with it or they would repair the damaged chair (the damage was right in the front of the chair where it would always be noticed). We were not in favor of those solutions and Michael's just ghosted us! After 2 weeks of trying to get a resolution we only were made whole by filing a claim with our credit card company. Michael's has lost a long time customer and they don't care---so buyer be ware.
Mar 8th, 2023

Feb 18th, 2023

Very professional salesperson. Allowed us time to look around without interference yet when we had settled on the furniture we were interested in quickly checked its availability to confirm it was in stock. Also delivery was only a few days out.
Feb 15th, 2023

I bought a leather recliner, and a warranty 4 1/2 years ago. My chair broke down in December 2021 and they have not fixed it. I will never buy from them again.
Feb 14th, 2023