Astound Broadband Powered by Wave
-
430 S Bridge St
Sheridan, Oregon 97378 - (866) 928-3123
- Website
Hours
Chamber Rating
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Shannon Smith
Better thank you
Mar 16th, 2024 -
Oregon Boy
It's 4:54pm on July 12th and I have been without Wi-Fi for approximately 12 hours so far and this isn't the first time. Review update: A tech needed to come to the house. He did a great job explaining why I was having problems. He took care of all the issues and everything is working so much better.
Jul 29th, 2023 -
Alma
Wave or astound as they go by now sucks! Super slow and unreliable. Save yourself the headache and dont bother with these guys. Get ANYTHING else besides wave.
Apr 7th, 2023 -
Blade Storm
No issues or compliants as of yet.
Jan 19th, 2023 -
Lindsey Witherspoon
I canceled my internet on May 4th and the person I spoke to was condescending and I could hear him slapped his hands on his desk along with the syllables of his words. I wanted to make sure I understood what he was saying as far as me not receiving an other bill for the next month, but apparently he didn't have time for that. All calls are on a recorded line, why would someone be rude like that to their customers. He asked if I could return the equipment myself and I said yes, however, he did not tell me that he then set the cancelation date for a technician to come out to cancel the line outside of my home, for the 23rd. I was not aware that a technician was needed if i could return the equipment myself. I was not using the internet and it was completely unplugged for a couple days before I called to cancel because I was using a different internet provider after they raised my bill by $26 without any notice or explanation. I received a full month's bill today, so I called the customer service line, twice, to get information on the situation. The first person I talked to only told me that my account wasn't canceled but in a pending status and to call back again tomorrow. I called back a few minutes later and the person I spoke with actually helped me. She was polite and very pleasant. She looked into it and told me about the 23rd, and that she does see that the equipment was returned. She rescheduled the technician appointment for the soonest possible date, which is tomorrow. She then said she added in notes about how my account was supposed to be canceled on the 4th and we had talked about. She told me to call back after the technician had disconnected the internet service and then the bill will be able to be sorted out and corrected to show that it was supposed to be canceled on the 4th. I would have canceled it on the 3rd before the new billing cycle but it was a Sunday and they are closed according to Google. So I appreciate the 3rd person I spoke with because she took the time to find out what was happening and make sure I understood it along with what to do next. The other customer service representatives were not helpful with full details and or out right rude. There is no way that I would ever return to Astound Broadband by Wave (previously known as Wave) again. I may have later on if it met my needs but not anymore. If their customer service representatives won't take the time to help their customers then why would I want service from them?
Dec 7th, 2022
About
Astound Broadband Powered by Wave
Award-Winning Internet with ultrafast speed - starting at $19.95/month* with autopay and paperless billing. PLUS, you can now get our fastest supersonic 1200 Mbps* internet! Hurry, these deals won’t last long. Use promo code SAVEMORE to get a FREE Month with your ultrafast internet.Super-Fast Internet – now with more savings! Visit https://www.astound.com/offers/powerup/ to learn more.
Questions & Answers
Q What is the phone number for Astound Broadband Powered by Wave?
A The phone number for Astound Broadband Powered by Wave is: (866) 928-3123.
Q Where is Astound Broadband Powered by Wave located?
A Astound Broadband Powered by Wave is located at 430 S Bridge St, Sheridan, Oregon 97378
Q What is the internet address for Astound Broadband Powered by Wave?
A The website (URL) for Astound Broadband Powered by Wave is: https://www.astound.com/locations/sheridan/
Q How big is Astound Broadband Powered by Wave?
A Astound Broadband Powered by Wave employs approximately 20+ people.
Q What days are Astound Broadband Powered by Wave open?
A Astound Broadband Powered by Wave is open:
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Q How is Astound Broadband Powered by Wave rated?
A Astound Broadband Powered by Wave has a 2.5 Star Rating from 72 reviewers.
Hours
Ratings and Reviews
Astound Broadband Powered by Wave
Overall Rating
Overall Rating
( 72 Reviews )Shannon Smith on Google
Better thank you
Oregon Boy on Google
It's 4:54pm on July 12th and I have been without Wi-Fi for approximately 12 hours so far and this isn't the first time.
Review update:
A tech needed to come to the house. He did a great job explaining why I was having problems. He took care of all the issues and everything is working so much better.
Alma on Google
Wave or astound as they go by now sucks! Super slow and unreliable. Save yourself the headache and dont bother with these guys. Get ANYTHING else besides wave.
Blade Storm on Google
No issues or compliants as of yet.
Lindsey Witherspoon on Google
I canceled my internet on May 4th and the person I spoke to was condescending and I could hear him slapped his hands on his desk along with the syllables of his words. I wanted to make sure I understood what he was saying as far as me not receiving an other bill for the next month, but apparently he didn't have time for that. All calls are on a recorded line, why would someone be rude like that to their customers. He asked if I could return the equipment myself and I said yes, however, he did not tell me that he then set the cancelation date for a technician to come out to cancel the line outside of my home, for the 23rd. I was not aware that a technician was needed if i could return the equipment myself. I was not using the internet and it was completely unplugged for a couple days before I called to cancel because I was using a different internet provider after they raised my bill by $26 without any notice or explanation. I received a full month's bill today, so I called the customer service line, twice, to get information on the situation. The first person I talked to only told me that my account wasn't canceled but in a pending status and to call back again tomorrow. I called back a few minutes later and the person I spoke with actually helped me. She was polite and very pleasant. She looked into it and told me about the 23rd, and that she does see that the equipment was returned. She rescheduled the technician appointment for the soonest possible date, which is tomorrow. She then said she added in notes about how my account was supposed to be canceled on the 4th and we had talked about. She told me to call back after the technician had disconnected the internet service and then the bill will be able to be sorted out and corrected to show that it was supposed to be canceled on the 4th. I would have canceled it on the 3rd before the new billing cycle but it was a Sunday and they are closed according to Google. So I appreciate the 3rd person I spoke with because she took the time to find out what was happening and make sure I understood it along with what to do next. The other customer service representatives were not helpful with full details and or out right rude. There is no way that I would ever return to Astound Broadband by Wave (previously known as Wave) again. I may have later on if it met my needs but not anymore. If their customer service representatives won't take the time to help their customers then why would I want service from them?