Turbochargers Systems Service & Repair

Nov 21st, 2023

Ordered a turbo to be shipped 3 days ago, stil hasnt shipped and no answer from Kent since then. And unfortunately the turbo was already paid
Nov 13th, 2023

he was being racist to me and my little brother age 15 and me 16 screamed at us for going with our older cousin to see the turbo he had just gotten because we were interested in seeing his car because it looked cool to us he became to scream at us demanding us to get off his property then screaming at our older cousin to give him his 125 and leave then he came to record us as we were leaving and our car.
Jun 25th, 2023

Won't even provide me a receipt for repairs he made me pay cash for. I drove all the way to his shop as he told me the repairs to my turbo were completed. I showed up to find out that the solenoid I had approved to replace was not installed. The guy helping me said I had to pay for the part before they could order it? Why not tell me that before I drive an hour to pick up the turbo? I would have gladly paid him for it so he could install it and have a completed turbo when picking up. Instead, I was forced to install a part that I paid him to install. I have been asking for a receipt now for a few weeks with no response. I emailed, text messages and left a voicemail. Make sure to get everything in writing if you decide to work with this business. He quoted me $600 plus parts. I agreed. Then he sent me an invoice for $1,150. I called asking why it was that much. He said well I told you it was $600 plus $300 for some part in the turbo that is needed every time. He did not tell me this. If so, why would he have ever mentioned $600. He should have sold it as $900 plus unforseen parts. I mentioned this to him and he told me to stop lecturing him, he's old enough to be my dad. I think Ken should stick to building the turbos and leave the business side to someone that knows how to bid jobs and work with the general public. Beware if you use this business as you will likely be frustrated in the end. Not once did he tell me I had to pay cash. Only when I asked him about the billing did he then say, now I am requiring you to pay cash and retracted the invoice he sent to my email that allowed me to pay with a card. Pretty shady business practices.
Apr 15th, 2023

Called to see what they had to offer. First he says the turbo im putting on my truck is way too small after telling him what i have (motor/trans gears/tires) and it will Never spool.... for the second time i had to tell him what motor i had and he seemed confused, instantly he cahnged his mind and said it's way too small.......Turns out, if the guy on the other end thinks you're using the wrong parts, he'll say "we can't help you" and hang up on you. This place is just rude and apparently if you don't have thousands to spend, you're not good enough to talk to them about the products they have.... go somewhere else and save the headache. Service: Auto engine diagnostic
Nov 30th, 2022