Chamber of Commerce

      Astound Broadband Powered by Wave

      ( 116 Reviews )

      Astound Broadband Powered by Wave
      Wave is now Astound Broadband!
      Yext Power Listing.
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.1 - (116 reviews)
      22
      8
      2
      6
      78
      Read Our 116 Reviews

      Chamber Rating

      Verified Member
      2.1 - (116 reviews)
      22
      8
      2
      6
      78
      › ‹
      • Hatious Frazier

        Would rather get stuck in a jig saw trap then ever use astound or deal with their fat tubby technicians again
        Apr 2nd, 2024

      • Karina U

        While Wave Astound's phone support is terrible, I'm so glad I found this office in Sandy. I should've come in years ago. Kyle is a fantastic help - he understood the problems and needs I had and resolved them immediately. He's patient, has wonderful customer service, and has expertise that's greatly appreciated. If you're having issues with billing or needing to open a new account, I'd highly recommend coming into the office to get support rather than getting phone support.
        Feb 24th, 2024

      • Tammy Wallace

        My cable line went down during the winter storm. Its been over a month now and Ive contacted Astound four times with no resolution, they just keep assigning case files and saying that they will get back to me in 24-48 hrs. In my opinion this is terrible customer service and if a different internet provider was available in my area I would happily leave astound.
        Feb 10th, 2024

      • Naomi Popp

        The service is not great most of the time. But, if there is a power outage you will lose internet as well. Odd, given other available providers can still provide internet in a power outage. When I've called for tech support to come out for just generally terrible service outside of these power outage issues, it is a mixed bag. You may get a knowledgeable and helpful tech or a useless tech that will require yet more phone and service calls. Definitely avoid their services if you have other options. I'll be switching asap. That is for sure. This current situation with power outages is unacceptable going on day 6 now with no updates worth a damn or end in sight. We've had power back for a couple of days now and still no internet.
        Feb 8th, 2024

      • Grant Hohman

        Astound is the most unreliable Internet I have ever used. It is frequently down for hours and has currently been down for coming up on four solid days. They are the only provider out here in Brightwood and use that to take advantage of their customers.
        Jan 29th, 2024

      Read Our 116 Reviews

      About
      Astound Broadband Powered by Wave

      Award-Winning Internet with ultrafast speed - starting at $19.95/month* with autopay and paperless billing. PLUS, you can now get our fastest supersonic 1200 Mbps* internet! Hurry, these deals won’t last long. Use promo code SAVEMORE to get a FREE Month with your ultrafast internet.Super-Fast Internet – now with more savings! Visit https://www.astound.com/offers/powerup/ to learn more.

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for Astound Broadband Powered by Wave?

      A The phone number for Astound Broadband Powered by Wave is: (866) 928-3123.

      Q Where is Astound Broadband Powered by Wave located?

      A Astound Broadband Powered by Wave is located at 36653 US-26, Sandy, Oregon 97055

      Q What is the internet address for Astound Broadband Powered by Wave?

      A The website (URL) for Astound Broadband Powered by Wave is: https://www.astound.com/locations/sandy/

      Q How big is Astound Broadband Powered by Wave?

      A Astound Broadband Powered by Wave employs approximately 20+ people.

      Q What days are Astound Broadband Powered by Wave open?

      A Astound Broadband Powered by Wave is open:
      Sunday: Closed
      Monday: 9:00 AM - 6:00 PM
      Tuesday: 9:00 AM - 6:00 PM
      Wednesday: 9:00 AM - 6:00 PM
      Thursday: 9:00 AM - 6:00 PM
      Friday: 9:00 AM - 6:00 PM
      Saturday: Closed

      Q How is Astound Broadband Powered by Wave rated?

      A Astound Broadband Powered by Wave has a 2.1 Star Rating from 116 reviewers.

      Hours

      Sunday:
      Closed
      Monday:
      9:00 AM - 6:00 PM
      Tuesday:
      9:00 AM - 6:00 PM
      Wednesday:
      9:00 AM - 6:00 PM
      Thursday:
      9:00 AM - 6:00 PM
      Friday:
      9:00 AM - 6:00 PM
      Saturday:
      Closed

      Ratings and Reviews
      Astound Broadband Powered by Wave

      Overall Rating

      Overall Rating
      ( 116 Reviews )
      22
      8
      2
      6
      78
      Write a Review

      Hatious Frazier on Google

      image Would rather get stuck in a jig saw trap then ever use astound or deal with their fat tubby technicians again

      Business Response on Google Apr 2nd, 2024
      Hello, Hatious. Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -Jackie

      Karina U on Google

      image While Wave Astound's phone support is terrible, I'm so glad I found this office in Sandy. I should've come in years ago. Kyle is a fantastic help - he understood the problems and needs I had and resolved them immediately. He's patient, has wonderful customer service, and has expertise that's greatly appreciated.
      If you're having issues with billing or needing to open a new account, I'd highly recommend coming into the office to get support rather than getting phone support.

      Business Response on Google Feb 26th, 2024
      Hi, Karina! Thank you for sharing your recent experience with Astound Broadband. We strive to provide professional, courteous service other the phone, so I'm disappointed to hear that you had a poor experience. However, it's awesome to hear that Kyle's customer care was stellar! We'd love look up his employee ID and share your compliments with his supervisors. Please email me at [email protected] with "Attn Jackie" in the subject so I can do so. In your email please include your phone number, so I can look up Kyle's ID in the notes on your account. Thank you for being a valued part of the Astound service family! -Jackie

      Tammy Wallace on Google

      image My cable line went down during the winter storm. Its been over a month now and Ive contacted Astound four times with no resolution, they just keep assigning case files and saying that they will get back to me in 24-48 hrs. In my opinion this is terrible customer service and if a different internet provider was available in my area I would happily leave astound.

      Business Response on Google Mar 8th, 2024
      Hello, Tammy. Thank you for reaching out to Astound Broadband. It's important to us that any potentially hazardous situation is resolved as quickly as possible. I'd be glad to make sure that this concern gets properly escalated and addressed. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

      Naomi Popp on Google

      image The service is not great most of the time. But, if there is a power outage you will lose internet as well. Odd, given other available providers can still provide internet in a power outage. When I've called for tech support to come out for just generally terrible service outside of these power outage issues, it is a mixed bag. You may get a knowledgeable and helpful tech or a useless tech that will require yet more phone and service calls. Definitely avoid their services if you have other options. I'll be switching asap. That is for sure. This current situation with power outages is unacceptable going on day 6 now with no updates worth a damn or end in sight. We've had power back for a couple of days now and still no internet.

      Business Response on Google Jan 23rd, 2024
      Hello, Naomi. Thank you for sharing your recent experience with Astound Broadband. We want to ensure that you have a dependable, fast connection. I'd be glad to take a closer look at your connection! Please email me at [email protected] with "Attn Jackie" in the subject so I can assist you with your service. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

      Grant Hohman on Google

      image Astound is the most unreliable Internet I have ever used. It is frequently down for hours and has currently been down for coming up on four solid days. They are the only provider out here in Brightwood and use that to take advantage of their customers.

      Business Response on Google Jan 31st, 2024
      Hello, Grant! Thank you for taking the time to share your recent experience with Astound Broadband. We know our customers depend on having a reliable connection. I'd be glad to review your account and see how we can improve your connection. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie
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      Overall Rating

      Overall Rating
      ( 116 Reviews )
      22
      8
      2
      6
      78

      Write a Review

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