Champion Collision LLC

Champion Collision was recommended to me by a friend, but I don't think I can recommend it to other people. They make you believe that they work for you and not for the insurance companies, but in reality they work for their own benefit because only they make money. I took my MDX to be fixed and my insurance paid over $9,000 for the repair. When I went to pick it up, I had to ask them to have someone come with me to inspect the work they had done and to explain if I had any questions. When I began the inspection, I found details that had not been done, such as removing paint from the passenger window glass. Also the paint didn't feel smooth and they had to sand it when they had already told me it was completely finished. This tells me that they do not have good quality control and customer service. Since I believe that we should all have a second chance, the day I picked up my MDX, that same day my wife left her car with Champion Collision because someone had rear-ended her and we thought that since we were already working with them on my MDX it would be convenient that Champion Collision fixes my wife's car. This was very stressful because they didn't want to give us the car because they said the insurance didn't want to pay them. After 4 days of call after call with the insurance and Champion Collision, they finally delivered the car to us. Additionally the repair to the minor damages on my MDX took several weeks to be complete. At the time of inspection, we also found that the plastic next to the tire did not fit together correctly. After an hour of trying they were able to fix it. Again, poor quality control and terrible customer service. My intention in writing this is that the same thing does not happen to other people and that Champion Collision pays attention to the quality of work that its clients deserve because they are being paid a premium price for the work.
Mar 30th, 2024

I wanted to leave a review saying that they did an awesome job on my car and I'm very satisfied with the work they did. They were quick and got it done really fast for me. And did an awesome job too.
Jan 24th, 2024

Dec 12th, 2023

Champion did a terrific job with my collision repair and separate leak repair. Would absolutely recommend.
Dec 6th, 2023

Truly terrible experience. I waited almost 2 months to even get my car in the shop for relatively minor damage because they were waiting on the parts they ordered. Fine, not really their fault. I can see it with COVID and supply chain issues. Then I get the call that I can bring my car by. What was initially estimated to take about 2-3 weeks took over 3 months. Excuse after excuse, terrible communication, no one ever returned my calls for status updates as promised. I don't know if the office staff are simply incompetent or are amused by giving their customers the run around. Later I found out part of the delay was because they never ordered the parts until they had my vehicle. So I waited forever for the parts to come in that never did, then waited forever again for them to receive the parts while having my vehicle. Their loaner is a pile and dangerous, check engine light, TPMS sensors going off, etc. I finally get a call that I can come collect my vehicle but I was out of town for a wedding. I get back and call them to say I am coming by and guess what. Now my vehicle was damaged in their shop and needs to be repaired and have a piece painted again. Seriously!? I truly try to be reasonable, but nothing about this experience with Champion was reasonable. Terrible customer service and communication, dismissive or incompetent staff in the office, lies about having the parts ready for the work. I was excited to come to this shop because of the great reviews and a personal recommendation from family who had a wonderful experience. I was very disappointed in the reality of the service, and wouldn't recommend this place to anyone. Do yourself a favor and go to Hillsboro for repairs if you have to.
Oct 29th, 2023