Keystone Granite Inc
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4592 Salem Dallas Hwy NW
Salem, OR 97304 - 503-588-0180
Hours
Chamber Rating
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Claire Abitu
Ordered a custom sized vanity countertop with attached sink. Item was shipped securely and fit perfectly on the old cabinets. I would use this company again.
Apr 6th, 2024 -
Kristen W
Mar 2nd, 2024 -
Laurie Helmer
Keystone Granite was amazing from start to finish. My kitchen counters look more beautiful than I expected. You cant see or feel the seams. I highly recommend them.
Feb 28th, 2024 -
Katie Ramsdell
Buyer beware! They do not stand by their product or alleged warranty on their countertops. I spent thousands for quartz countertops and they have been treated perfectly. A crack has formed at the corner of my countertop and has started to spread. I contacted Keystone back in December and was given the run-around for months. Only now, mid-February did I receive a phone call from the office manager (Sue) who was rude, abrupt and refused to do anything about repairing the crack unless I paid money out of pocket to have someone come out. I sent them photos as soon as I noticed the crack. I offered to show them my counter is level and that this isn't a result of my 34-year-old house suddenly settling as she claimed. I never cut on my countertops or set anything hot on them. This is a manufacturer defect and I'm now having to either pay more money to repair it or live with an ugly and potentially unsafe crack in my countertop. To leave your customers high and dry after they pay you a lot of money for something done to their home is unacceptable but to also have this kind of attitude and rigidity rather than to work with and try and help your customers is inexcusable. I will never do business with Keystone Granite again nor will I ever recommend them to anyone. You had the opportunity to create a great customer experience which would result in lifelong referrals for business but instead you've decided to ignore me, not communicate back in a timely manner and greedily want more money. Shame on you!
Feb 9th, 2024 -
Robb Wolfson
I recommend Keystone at the highest level in terms of quality, price, and service! Keystone installed a topnotch quartz countertop to my kitchen that was at least $1000-2000 less than two other businesses I checked. Not only was the staff friendly and provided me with great information about different countertop materials and designs but they were extremely patient with me as I made multiple changes prior to ordering the final product. The installation crew was extremely professional and paid tremendous attention to the details of the job. This led to a great countertop that should last me a lifetime!
Jan 20th, 2024
Contact Info
- 503-588-0180
Questions & Answers
Q What is the phone number for Keystone Granite Inc?
A The phone number for Keystone Granite Inc is: 503-588-0180.
Q Where is Keystone Granite Inc located?
A Keystone Granite Inc is located at 4592 Salem Dallas Hwy NW, Salem, OR 97304
Q What is the internet address for Keystone Granite Inc?
A The website (URL) for Keystone Granite Inc is: http://www.granitecountertopsoregon.com/
Q What days are Keystone Granite Inc open?
A Keystone Granite Inc is open:
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Q How is Keystone Granite Inc rated?
A Keystone Granite Inc has a 4.3 Star Rating from 108 reviewers.
Hours
Related Categories
Ratings and Reviews
Keystone Granite Inc
Overall Rating
Overall Rating
( 108 Reviews )Claire Abitu on Google
Ordered a custom sized vanity countertop with attached sink. Item was shipped securely and fit perfectly on the old cabinets. I would use this company again.
Kristen W on Google
Laurie Helmer on Google
Keystone Granite was amazing from start to finish. My kitchen counters look more beautiful than I expected. You cant see or feel the seams. I highly recommend them.
Katie Ramsdell on Google
Buyer beware! They do not stand by their product or alleged warranty on their countertops. I spent thousands for quartz countertops and they have been treated perfectly. A crack has formed at the corner of my countertop and has started to spread. I contacted Keystone back in December and was given the run-around for months. Only now, mid-February did I receive a phone call from the office manager (Sue) who was rude, abrupt and refused to do anything about repairing the crack unless I paid money out of pocket to have someone come out. I sent them photos as soon as I noticed the crack. I offered to show them my counter is level and that this isn't a result of my 34-year-old house suddenly settling as she claimed. I never cut on my countertops or set anything hot on them. This is a manufacturer defect and I'm now having to either pay more money to repair it or live with an ugly and potentially unsafe crack in my countertop. To leave your customers high and dry after they pay you a lot of money for something done to their home is unacceptable but to also have this kind of attitude and rigidity rather than to work with and try and help your customers is inexcusable. I will never do business with Keystone Granite again nor will I ever recommend them to anyone. You had the opportunity to create a great customer experience which would result in lifelong referrals for business but instead you've decided to ignore me, not communicate back in a timely manner and greedily want more money. Shame on you!
Robb Wolfson on Google
I recommend Keystone at the highest level in terms of quality, price, and service! Keystone installed a topnotch quartz countertop to my kitchen that was at least $1000-2000 less than two other businesses I checked. Not only was the staff friendly and provided me with great information about different countertop materials and designs but they were extremely patient with me as I made multiple changes prior to ordering the final product. The installation crew was extremely professional and paid tremendous attention to the details of the job. This led to a great countertop that should last me a lifetime!
Overall Rating
Overall Rating
( 108 Reviews )Write a Review
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