Vista Pointe Luxury Apartments

Vista Pointe has not returned any phone calls. Ive left several messages about them having the incorrect info on their door having people refer to me.
Jun 9th, 2023

Jan 1st, 2023

Nov 7th, 2022

Tell me why, in the middle of a pandemic when millions of people have lost their jobs, management has decided to raise rent. Why.
Jul 30th, 2020

Oooof. If I could give zero stars, I absolutely would. You know when you read reviews and think, "Surely, it can't be that bad?" These apartments are not only that bad, they are worse. Let's go through it all shall we? 1. During our initial walk through on move-in day, we noted multiple things that needed immediate attention. It took multiple attempts to management and maintenance to get these resolved. 2. Think this is a no-smoking property? Think again. Residents smoke wherever they want including in the stairwell between units. Super pleasant. 3. Our door knob broke while we were INSIDE and we were literally locked in for several hours. It was in the evening so the office was closed. We called after-hours maintenance 10 times? 12 times? We lost count. Left several messages. The voicemail message claims they will review the message and only return the call if they deem it an emergency. How is being locked inside the apartment, with no way to get out, not an emergency? We tried calling locksmiths to no avail and ended up having to call the FIRE DEPARTMENT to come and get us out. The best part? WE had to reach out to management the next day to get a new doorknob. Not once were we checked on to make sure we were okay and at no time did maintenance return our dozen phone calls. 4. This was a short term stay for us after our house sold and before we moved into our new house, so we only ended up being there 2.5 months. After purchasing our new house, we did inform them we needed to break the lease. We knew we'd have to pay the lease-break fee. What was laughable was the other charges they assess after move out! First of all, we didn't get a final walkthrough so there was no communication about what kind of charges we could expect. So imagine our surprise when we're charged for a deep carpet clean, including spot removal??? and two hours of painting when we didn't hang up anything??? and EIGHT HOURS of cleaning when we left the apartment in better condition than we found in???? Well they admitted that they shouldn't have charged us for the painting. They had decided to paint the entire apartment - but not because of damages! So had we not said anything, we would have been paying for something we absolutely shouldn't have. And they also admitted that the apartment was left in good condition so we shouldn't have been charged for that much cleaning so they discounted it 50%. My favorite part? They stated their vendor said the carpet had multiple stains and was heavily soiled. I literally cannot wrap my head around this. We did have dogs, but not one time did they have an accident in the apartment. And we were there for less than 3 months! How in the world could we have heavily soiled the carpet in that amount of time? They had zero sympathy of this and pretty much didn't believe us either. I unfortunately didn't take pictures so I had no recourse here. My problem is, how is this legal? They can just charge whatever they want with zero proof and tenants are at complete losses. How is this not considered theft? And the people who don't reach out and complain about the charges -- they're just left with unjustified charges? And once again, the corporation wins. The regional manager claims she has no power here, but that's absolutely laughable. She could have chosen to lower the fees of the carpet clean just like she did on the other two - she chose not to. I've been renting apartments for over 10 years and this is the first management company I've ever dealt with that had unreasonable fees after move out. Does anyone like paying fees? No. But they've always been justified at least. Pretty much feels like they are going to do whatever they can to take every cent of your deposit - no matter how long or little you've lived there. I'll also point out that before the discounts they so graciously gave us were applied, we owed almost our entire regular security deposit + pet deposit. Then when the discounts were taken, we are still owing our entire security deposit. Very interesting. Just run. Don't do it.
Jan 2nd, 2024