Roseburg Surgery Center

ROsa Reyes _{on Google}

Apr 21st, 2020

If I could give them a negative I would. Here's my experience: My 85 year old grandmother who has a broken knee due to her health is not a candidate to have surgery. Note that my grandma lives in Roseburg and I travel from Medford, for most of her appt (that's about 1.5 hour drive one way, oh and I work at a health center faculty myself).
We are refereed and called to schedule an appointment for February 5th, 2020. On the 4th of Feb, I receive a call asking that I confirm the appt. On the 5th when I've arranged to have the day off, and am on the freeway and have arranged for another appt for my grandma my cell phone rings and it's one of the schedulers from the office explaining that the appt had to be canceled because a specific medication needed for my grandmas appt had not arrived as expected. Through the entire time in my mind I was wondering why in the world they didn't mention anything during our confirmation process and working in the medical field, I understand this kind of stuff happens, but why not be open and honest?? That part, I'm still having a hard time with. Anyway, coming from an understanding point, I ask when the medication will arrive and when can we reschedule her for: "We will have the medication here by this week and can reschedule her t WED FEB 12 at 2:00pm." I accepted the appt. On the 12th (which due to prior commitments and deadlines at work, I was unable to attend) my aunt took my grandmother to her appt. Only to show up and be told "she's not scheduled for an appointment and we do not have the medication".
The manager DECLINED to schedule until they have the medication, which she has no idea when it will arrive. I'll leave it at that-and needless to say, my grandma won't be going back.