Umpqua Bank

Put the ATM back where it was so I don't have to wait 20 years behind people in the lines that I don't need to go to that is the stupidest thing I've ever it's a great Bank
Jun 26th, 2023

Who's the genius who thought of putting am ATM in a teller line? I have had to wait almost an hour multiple times recently just to use an ATM because there will be one single person holding up the line at the teller IN FRONT of the ATM. One of the dumbest ideas I have ever seen if you want to put the ATM there then only allow tellers on the other side
Dec 13th, 2022

Rachel Thompson was out Loan Officer for a home we recently bought in the Roseburg, Oregon area. She was excellent, always on top of paperwork and had answers to questions we might have. Prudy Munson also worked in the office and always answered the phone when we called. This is really important when you're buying a home on a timeline and needed things to go through on time. Rachel has retired but the person who has taken her place has contacted us to make sure we had her contact info in case we needed it. Umpqua Bank has done an excellent job on our mortgage. I would definitely use them again if I needed another loan.
Dec 5th, 2022

I needed some extra information about an automobile loan I payed off a couple of years ago that originated at Umpqua Bank. At around 4 PM there was no waiting to see a teller and Brittany Burke did an outstanding job of getting the information I needed. I have never mentioned a specific person in a review before but feel the quality service I received warrants it.
Nov 6th, 2022

These people are only interested in helping you if you have obscene amounts of money or absurd credit scores. They are nice and accommodating right up until they find out you aren't gonna get them a fat commission or some kind of benefit. After that they lie, they obfuscate, and they do whatever they can to get you off the phone. They are not interested in helping, provided good service, or anything but ripping money out of the hands of good people working hard for what they have. Disgusting.
Dec 13th, 2021