Extra Space Storage

Management is friendly and professional- and the facilities are clean and accessible!
Apr 4th, 2024

Ken was the best! Set me up with a storage unit that was the size I was going for. He explained everything quite clearly and processed setting up a new account quickly. 99.9% improvement over the last place I rented storage.
Apr 1st, 2024

I was moving from Colorado to an apartment in Vancouver when the apartment told me they werent sure theyd approve me to move in anymore so I set up a storage space rental. The representative I spoke with was helpful over the phone. I ended up getting approved for the apartment when I was in Idaho on my way here so I called as soon as I could to cancel the storage unit. The manager was understanding and he went the distance to get me taken care of. Ill definitely keep this place top of mind if I should need future storage.
Mar 31st, 2024

Unnecessary problems are created here that are not present at any other storage unit I have ever rented from. The person working had a major issue with his life and feels the need to be a complete pos about any slight issue. Do not rent here you will not deal with any over the top reactions to minor issues I promise.
Mar 27th, 2024

Rented a unit here online yet had to go in person to obtain access to the unit, which is ok. Rent was a good price and we were pleased with the size of the unit. Everything was ok the first month or so. The more instances we went to the unit the more we realized the people coming and going are not decent people. For months the gate was broken and only open during business hours which was not what my lease determined as gate open hours. However, I fully understood for the security this make shift gate would have to do. They raised my rates every chance they got. I contacted the extra space online chat to discuss this rate hike as it was nearly double my rate. They were able to adjust as they determined it was well above comparable units in the area! That seemed to get them off my back about a price increase for awhile until I got another which was again doubling my rate while both the gate and elevator are BOTH broken everytime Id stop there. They dont send emails to notify you of these things being inoperable. The big issue I had was they could email me tips for storing my stuff but never email me regarding their maintence issues. They also only send you a little postcard to notify you of a price increase. I would think an email as well would be beneficial but because state law only requires written notice via mail they dont want to do anything above that. Yet if you are late on rent or auto pay is off, expect calls from them 2 days before due date and then everyday after it to harass you. They will also email you if you are late, but not to notify you of a price increase. I contacted their district manager about my concerns and was met with a very snarky and arrogant response. Telling me they have to increase the rates because someone drove through the gate and thats going to cost them 20,000 to fix. Its not my responsibility to pay for that. Ultimately I got everything out of there and left. They are still calling me to try and pay a balance. Im not paying for their gate to be fixed! Beware - price hikes, Tweakers, access when they want you to go in, and rude staff!
Mar 29th, 2024