Pet Loft

probably the worst customer service ive gotten at a pet store. no wonder its always empty when i go in lol
Apr 5th, 2024

Mar 28th, 2024

Mar 19th, 2024

Will not be shopping here again as a POC. Has been my go-to all in one pet stop given the wide food and toy variety but my last experience left me feeling so humiliated I refuse to go back. At first whenever I would go to this store, I thought the employees were very attentive with their customer service, but the more times I went, I noticed that I was the only one being trailed by employees as I walked through the store compared to the other patrons. At first, I thought this was just me overthinking the entire situation until the last time I was in. I had headphones on and immediately made my way to the back where I was looking for the exact product I needed when an employee stepped in front of my to separate myself from the wall of merchandise. Slightly taken aback I took my headphones out to which the employee asked if I needed any assistance to which I replied I was just looking. They employee left my space and I put my headphones back in but didn't turn in the music, and once the employee got back behind the counter, they began talking to the other employee working to "keep an eye out on those ones". When the employees saw I was watching them converse they stopped talking and appeared to go back to work. As someone who had previously spent hundreds of dollars here I was shocked and humiliated. As someone who spent a decade working in the veterinary industry, it was extremely disappointing to receive that kind of treatment from those within the animal husbandry world.
Mar 13th, 2024

Great place
Feb 12th, 2024