Oregonian

Jun 25th, 2018

Would rate zero stars if possible. Purchased a Sunday only delivery in mid November 2017. No delivery for a month. Called and was given credit for missed deliveries and my complaint was escalated. No deliveries for several weeks. Called and was given credit for missed deliveries and my complaint was escalated to someone else. No deliveries for several weeks. Called and was sent up to a supervisor who told me that since I had not requested a refund up to that time, I was not eligible to get one. I requested a refund on EVERY call and was asked to be patient while they sorted out the delivery issue, escalated the complaint and credited my account for the weeks missed. Well, they can keep the money and I will gladly post 1 star reviews everywhere I can possibly find. Not the way to handle a business, especially one that is dying and painful death like print news.
Jan 27th, 2018

I would give this company 0 stars to this company if I could. Do not get a paper from this company if you care about customer service. Let me explain a bit about my situation. I was at the Safeway blues fest on July 3rd. I was asked if i wanted a free trial to the paper. I first replied no since I have a subscription to the New York Times and the Wall St. Journal that I barely read. Then there representative offered me some gift cards to do a free trial. I gave name, address, phone number and email address. They then proceeded to ask for my credit card which I replied no since it was a free trial and they had enough information. I then proceeded to walk away with the gift cards and the representative goes nose to nose with me and threatens to punch me.I wound up giving the cards back because I had better things to do then fight. I then called the Oregonian on Friday july 7th and asked to speak to a manager to let them know about the situation. The person was not apologetic at all and didn't seem to care.DO NOT GET A PAPER IF YOU CARE ABOUT CUSTOMER SERVICE
Jul 6th, 2017

Aug 21st, 2016

Mar 1st, 2016