Elena Pleshakov - State Farm Insurance Agent

Apr 5th, 2024

UPDATE: Avoid this agent at all costs. 0/5 (In response to Elena) You are very good at deflecting. I don't expect you to be there to answer every call from me specifically. I expect that when I call, I will receive accurate information from every employee who works there. Or, at the very least, the same information. I understand that you can't answer every call that comes in, nor do I expect you to. However, I do expect accurate information and a valid reason as to why my rate nearly doubled. Any of your representatives should have that information. I also expect to be told the correct year of my vehicle and not have to argue about how long I've been a customer or whether or not I have auto pay set up. It's the simplest things. Deflect this comment all you want. From reading the negative reviews, I now understand that this is a persistent issue with you. In 2020, you seemed to have had representatives that were more competent, which in turn made you look good. I also should not have had to argue for hours on the phone with your office so that I would have my rates reevaluated. I brought up the fact that my rates were going up but understood $20 was probably inflation. Then they went up again, this time $80, which I brought up and was given excuses. The next time it went up, it was almost $100, which is unacceptable. And after multiple calls with multiple people (not you), I was then told that I was right in questioning the drastic price increase (in less than a year) and was long overdue for a price reevaluation. Again, this is unacceptable treatment of your customers. It doesn't seem very neighborly of you. I've had other issues with your representatives giving me wrong information, and I've spoken with you about it. You then informed me that I was given incorrect information and not to trust the State Farm app, so you definitely know that this has been an ongoing issue. At the very least, take accountability. (ORIGINAL POST) Elena seems to always be out of the office when it's convenient for her. The representatives who work there all have different information, and there's no accountability. It's a nightmare. I just wanted to make sure that someone who knows what they're doing cancels my account. I was told a week before (on a Friday) that she'd call me back because she was out of town until Tuesday. Friday rolled around, and I didn't receive a call from her, but I had received two calls from her representatives about adding a second vehicle. The final straw was when I called and was told she was on lunch, so I called back and was then told she wasn't in the office that day. Again, why did I expect a representative to have accurate information? Oh, but when it comes to taking payments, she's right there to help. I made sure I received an email confirming that I wouldn't owe them anything and that my services were canceled. We shall see.
Apr 5th, 2024

Great customer service. Valentina is the best!
Mar 31st, 2024

have been a pleasure to work with Elena ,wonderful service, kind and understanding person. Thank you so much
Mar 24th, 2024

Switched over to State Farm after meeting with Elena and receiving a much better rate than what I had before elsewhere on my home and auto. Thank you
Mar 23rd, 2024