Dosha Salon Spa Hawthorne

Brian is a national treasure and must be protected at all costs. He knows his way around hair and he's incredibly talented. I will never trust anyone else with my hair!
Apr 7th, 2024

Ive been going here for over 20 years. Im always happy and satisfied.
Apr 5th, 2024

The aestheticians are all gone! I've loved Dosha but it looks messy and lacks the usual services. I walked in there and it looked like the place was closing (it's not, just no appeal)
Feb 22nd, 2024

Excellent
Jan 20th, 2024

I rarely write reviews, but my recent experience with Dosha on Hawthorne has prompted me to write one. I've been going here since I was in middle school-- for almost 15 years--but no longer. Dosha on Hawthorne has lost a lifelong customer. I decided to give a new stylist a chance; I asked for balayage, with money pieces and a 2-3 inch chop. I soon found out that this was my stylist's first day and that his mentor was not there to oversee and mentor. There was no opportunity to discuss whether or not I felt comfortable proceeding. I ended up sitting in a chair for over 7 hours only to end up having my hair bleached in a yellow/gold tone, (when I had asked for ash), in choppy sections. The stylist and I concluded together that this is NOT at all what I had asked for. He was very apologetic. The entire salon was aware of what was happening- his appointments that day had to be canceled because of the how much time it took, other stylists would come over to provide their 2 cents, etc. I was frustrated, but mostly relieved that my hair hadn't fallen off after being in foils for so long, and because the person at the front desk let me know that this appointment would be comped, and that they would cover the cost of a redo. I came in for the redo 2 weeks later, and once again I ended up in the chair beyond the appointment time, this time for over 5 hours. The stylist tried to match my root color so I ended up with a result much darker than I had originally asked for. I could go into more detail on how many times we had to redo the color- but I won't bore you. I had also asked for the stylist to take off a little more length as there was so much damage from the previous appointment, but I was so eager to leave, that I didn't remind him. At the end of the appointment, I went up to the front desk to provide a tip, (I've worked in service a lot in my life), and I felt as though he did his best, (but was not supported) as he tried to fix the mess that was my hair. The front desk person proceeded to tell me that I owed money because they never received payment for the first appointment. I reiterated what I had been told. This person was insistent and said that I could call back and speak with the manager if I had questions. I was so done with this experience, that I just ended up paying. I made MULTIPLE calls to the number I was given, leaving messages. I finally received a call back from a front desk person who offered 25% off my NEXT treatment. I didn't think this was sufficient given what I'd been through, and I asked again to speak with a manager. She said she would have someone call me (no one ever called). After trying calling another two times, and leaving messages both times, I finally just gave up. This experience took a total of 13 hours of my time sitting in the chair. My hair is damaged, not close to the color I had requested, or close to the cut I'd requested. But the biggest disappointment is Dosha's complete management failure. I will not be back.
Nov 16th, 2023