Southwest Airlines Cargo

Flying from Boise to Portland took 12 hours! 8 hours longer than our flights were supposed to. We had an early day (the reason for our flight) instead of having hours to decompress, enjoy Portland, etc, we had 4 hours to sleep. Additionally, I had to spend about $50 on airport food due to being trapped with two young kids. Returning, south west deboarded us from our flight due to weather. They should have notified us before hand. Another flight to Boise was leaving shortly after ours was delayed, lots of empty seats, we were not able to board that flight. Instead were stuck for hours again. My older kiddo is neurodivergent, sleep deprived thanks to south west and a long, ruined trip, and will be missing her occupational therapy appointment. I may be charged a cancellation fee. My younger daughter is missing school, which I pay for. More money and time down the drain. Thank you south west. Im so disgusted with our experience. To top it off the majority of staff were rude with each delay- yelling at anyone with questions, at my kids for trying to sit down while I change our tickets, etc. ridiculous!
Nov 12th, 2023

Jun 14th, 2023

Great customer service
Jan 22nd, 2023

Let's just say they're not working with a full deck. The elevator does not go all the way to the top. Glad that I only have to go here for work related purposes.
Sep 3rd, 2022

Aug 22nd, 2022