Interstate Flooring Co

This place is a joke. Very Disorganized. They orders the wrong product 3 different times. And at the end refused to honor the price we were quoted in the beginning.
Apr 21st, 2023

Great service, selection and prices. Orders came in a timely manner which was extraordinary given the COVID related delays in most businesses. Very happy with the tile and flooring!
Apr 28th, 2021

Bill from Interstate Flooring visited my property to inform options involving reuse of existing plank flooring (that I already owned), and the installation of a small section of new flooring (about 80 sf). I will start by saying that Bill was a day late. He did not show up at the original appointment. He was pleasant, though, when I called and arranged a time for him to come the next day. When he showed up that next day, Bill immediately seemed possessed by wicked chip on his shoulder. It was difficult to get him to listen to me, and he had a very hurried manner about him as I showed him the area where I wanted to use the plank flooring and the area where I wanted other flooring. He then simmered down and listened and it seemed like it would be fine to do what I was requesting. He then shared that the cost would be well over $2000 (note, other quotes I received had been $800-$1200). When I told him that his quote was far higher than those I received from a couple of other similarly sized flooring companies he just would not accept it. I had to remind him that I already had 80% of the material in posession. His reaction to why his price was so high was that his company pays their employees EXTREMREEEEEEMLY WELL. (He put an excessive amount of emphasis on the word extremely and even shook his head around while saying it! I wish I was recording the scene so I could post it on the Internet.) I could not believe the behavior of this man. I was gobsmacked. So, because he seemed hopped up on too much caffeine and absolutely unwilling to recognize the absurdity of his behavior and the price he quoted, I needed to just cut to the chase and so I asked him if my job was too small for his company. Its a legitimate question, because many companies in Portland are busy right now with multi-story condo buildings, making small residential jobs like mine not worth their time unless they inflate their prices. His response was that my job was not too small, and then he repeated that his employees were paid extremely well. Then I said I can show you the quotes from the other companies I received. He refused my offer and instead left the room and said (with attitude) well, I cant win them all. This guy was weird, unfriendly, did not listen, and should absolutely not be a customer-facing employee for any company.
Feb 6th, 2024

I recently completed a project with Interstate Flooring. Though I am satisfied with the finished project, working with them through the installation was very frustrating and unprofessional. They estimated a 3-day installation process for a carpet and flooring project, and it ended up taking a month. We had multiple days where Interstate told us that the installation crew would be working on our house, and the crew never showed up - it turns out that this was due to lack of communication between Interstate and the installer. There were multiple occasions of materials not being delivered at the right time to our house. Overall, communication and coordination by Interstate was among the worst experiences I've ever had working with a contractor. Like many of the previous reviewers, I never once heard from Debbie apologizing for the multiple delays. I wish I had paid more attention to the recent reviews before hiring them. I give them one star because we got to a decent finished product in the end, but the process of working with them was very stressful and I cannot recommend their service.
Aug 23rd, 2022

Working with Interstate Flooring was a very frustrating & unprofessional experience. If you want a general contractor who is never reachable, makes billing errors, hires incompetent subcontractors, takes 4 times longer to complete the job than promised, & makes you pay a huge deposit up front, then Interstate Flooring is the right choice - otherwise, recommend not using.There were many delays --- The countertop and floor tile ordered were discontinued, but Interstate failed to inform us for weeks, letting us believe that everything was still on track, and did not return any of our calls for updates. (We understood delays in supply orders due to COVID; what we did not understand was why they waited weeks to tell us that the materials we selected were not available, prolonging the whole process.) The subcontractors who removed the floor tile tried to claim there was structural damage, when there was nothing wrong with the structure, causing lengthy delays. Interstate removed our kitchen sink, but then it turned out that they ordered the wrong kitchen countertop, leaving me without any running water in my kitchen for over a month! Eventually, I had to specifically request to have a temporary sink hook-up since they never offered. Then, when the countertop finally arrived, it could not be installed because no one had leveled the cabinets. So, we had more delays waiting for the cabinets to be leveled. Then, when the island countertop was installed, it was the wrong size. So, again we had to wait about another month for the correct countertop to be ordered. Then, it turned out that Interstate did not realize that we would need extra support legs built for the larger island top - more delays. Ultimately, the job took about 4 months when they initially told us it would be about two weeks.During the entire time that they performed the work, they had let their contractor's license expire, potentially subjecting us to serious liability. Moreover, it was very difficult to reach Debbie, the owner (or anyone else at Interstate). Even the subcontractors could not timely reach her with questions - causing a lot of miscommunications and unnecessary delays. (She claims that she lives in an area without cell service, although their business is based in Portland.)  Plus, throughout the entire construction process, Debbie, the general contractor, only came to the worksite once (to drop off my sink) to see the work being done.They made billing errors by implying that the contract price included sales tax, but later said they forgot to include it (a mistake that cost us an unanticipated $1,700 more) - and then, billed the incorrect amount of tax.Hiring Interstate Flooring was hands-down one of the most regrettable decisions I ever made due to their utter lack of professionalism.
Dec 27th, 2021