Oregon Medical & Laser (Cascade Medical)

I have used Cascade Medical Spa for Tattoo Removal and Botox over the years. And for the most part would agree with all of the positive reviews. Once i got more botox than I had realized, but it did last longer. Either way I would have still given them 5 stars. I am 80-90% through a tattoo removal. I have had 7 or 8 treatments, which are not terribly comfortable. The staff was always, and still are, awesome. Went in this week for what should have been my 2nd or 3rd last treatment and the price under the new management went from $150 to $382. I left not getting the treatment. I got a call from the someone telling me that the new machine is so much better and cost XXXX amount of dollars and they couldn't honor my old price. I didnt expect them too. I realized that maybe I would have to pay more. $200. Even $250. I just want this done. What he could not guarantee was that the new machine would give me 2-3 times the results.I should be able to do one more treatment with the new machine and be done. If that were the case, then I would have paid the new price. I am not a reviewer type person. In fact, this is only the 2nd negative review I have ever posted about anything. I am super bummed about all of this. I have spent almost two years on this. And a couple of thousand on Botox over the years as well. I was told they would get back to me, but haven't heard anything. If they would have remedied this in a way that values customer service I would have continued being a customer. Now I can't.
Feb 13th, 2024

Feeling blindsided. One year (8 sessions) into my tattoo removal treatment, my price was increased by 120% (from $167 to $371). I can understand price increases for the new machine or to adjust for inflation, but an increase of this magnitude halfway through the agreed upon treatment is a different story. To make matters worse, the communication around the increase was handled wrong. I was given no notice or warning of a potential price increase, but instead arrived for session 9 and checked in as normal. Only once already in the chair and ready for the service did they alert me to the price increase; a vulnerable position to be in to then deny the service. Now, I am left with tattoos that look worse than when we started (half faded, spotty, etc) and am forced to either pay up for another estimated 7-9 sessions or hit the road. Super frustrating!
Feb 5th, 2024

I went here for the majority of my removals and had an amazing experience with Cidney, I got pregnant and had to stop treatments they said to call back and resume when I wasnt pregnant so thats exactly what I did then called back today to make an appointment since I only need a few more and the new guy who answered said it would be more expensive now since they decided to buy a new machine, I asked how much and he said they would redo the pricing. I asked if I could still have my technician cidney doing it and he wouldnt answer my question if she was still there until I told him whether or not I would make an appointment.I even referred someone there and have been really excited to get back and finish my tattoos. He was actually really mean I guess now i have to go somewhere else. :( Im ok to pay more I understand things change, but not if youre just some rude guy who seems kinda stuck up and obviously doesnt care about the clients. Its sad watching businesses handle inflammation and price increases this poorly because we all know how that ends up for them.
Feb 3rd, 2024

Edit: After this review, they closed my account without warning. I wanted to continue going to them as I really liked my first tech, Monica. The new management does not care for retaining current customers at all. My tattoo removal has been going well so far, but with the change in ownership, I found that the pricing and aftercare are very inconsistent which is disappointing. I got sat down and told that my tattoo removal will be $150, and it was $75 which I agreed upon before. I think the business should honor previous quotes before they bought this better machine. It just seems sleazy and a bad business practice to trick customers like this.
Jan 21st, 2024

Staff is nice, equipment is nice, and in October when I had a test section done on my tattoo removal it worked really well. However, I am very very disappointed in their new ownership change and lack of communication that went with that. I was not given any warning of changes to the business until I came in for another appt for a full session of tattoo removal. New ownership is one thing, but they well over doubled the pricing and wouldnt attempt to honor any type of quote I had received from them less than 3 months prior, forcing me to not be able to follow through with the appt. They claim they got new machines, but I was also told this 3 months ago when I got my initial quote
Jan 21st, 2024