Potbelly

Ordered online with a designated pick up time. My order was not ready until another 40 minutes beyond. People without online orders came, ordered, and left during my wait. Finally got my not intentionally cold chicken club. Pathetic. No veggies - nothing like the menu. I'm providing the menu picture for comparison, I'm sure you'll be able to tell which one it is.
Apr 6th, 2024

My order was 25 dollars and when I handed two twenty dollar bills I was then informed they didnt have any change/ which I said (hey Ill just tip everyone a little today :) even though 15 dollars at 8 am doesnt seem like a far stretch? But anyways I sat and waited and watched 2 parties before me get their order taken and then served and I thought well it must be because my order was to go unlikely.. I then seen the drink selection and thought to myself why wouldnt I get a drink ? I should of ordered another entree when I walked and told the cashier (the same cashier) that Id like a drink she actually tried to charge me again very well knowing I was the same gentleman who paid 15$ which is 60 percent of my entire order as a tip/ which I said can you just take it off my order to which she looked at me like I was the lowest of low and I actually ended up paying for my drink and then waited and got the most upside down order. Literally like someone flipped it upside down- and smiled the whole time like I was some crook somehow?! By asking to apply my 3 dollar drink to my forced tip (because when she was baffled by my 2 twenty dollar bills) for a 25 dollar order she never once offered an alternative and I wasnt going to make a big deal// but then to make me feel bad for getting a drink while I knowingly watched you serve others after me was indeed enough to submit this review This was like people who were trying to be anywhere but work- and most definitely not there for the customer. Almost like they were just there to get paid which I fully understand but not somewhere Id recommend or even want to go again myself- and food was cold because my order was indeed ready before those other orders but they just didnt come through and look.. overly crowded/complicated/ and not worth paying the price or feeling like you didnt tip enough?
Dec 28th, 2023

This 1 star is not for the restaurant but for Google Maps who gives incorrect information. The drop pin is supposed at the north west of the building, Google says enter via the office building. And it's closed on Christmas day, Google says it's open. I am new in town and just follow Google. It told me to enter the Koin building and the security guard said it's closed. I didn't even see the store.
Dec 23rd, 2023

Staff seem very stressed out and unhappy. But my sandwich was good... But I probably won't be coming back.
Dec 4th, 2023

They overcharged me for a sandwich and said they'd do a refund for the whole thing when a manager came. Never got the refund so just got overcharged for nothing.
Nov 22nd, 2023