dba Kia of Portland

Dan I _{on Google}

Apr 5th, 2024

They forget about their commitments to their customers after the sell. Not recommending.

Christine Casabar _{on Google}

Apr 1st, 2024

We just picked up our KIA Sportage. We had a great experience at KIA Portland! We love the car

Kai Elmusraty _{on Google}

Mar 26th, 2024

Kia sedona service is so bad they literally robbed me with such bad service that the car is not starting anymore and when i went Hi back to tell them my messed up my car they said they arent responsible SO BAD

Maoloud Dabab _{on Google}

Mar 25th, 2024

my experience at this dealership was highly unsatisfactory. I would not recommend this establishment to anyone seeking reliable and trustworthy car servicing. It's essential for businesses to prioritize customer satisfaction and uphold standards of professionalism, which sadly seemed lacking here.
Reply to your respond:
You are trying to show that you care about your customers online and hide your reality. What you are talking about, when I went there to explain my complaint to Joshua, the service manager, he ignored me completely and kept working on his computer. Your high commitment to improving your online reputation should also extend to paying attention to your services and in-person grievances.

Buff Medb _{on Google}

Mar 26th, 2024

LIARS, CHEATS, THIEVES!
Sold me (68 year old, fixed-income woman) a 2016 KIA SOUL EV under false pretenses. Sales staff finance manager all lied to me...and then blamed me for their errors, saying that I was ignorant.
It seems there is nothing 'illegal' going on - though I question how the eventual Data Analysis (10/25/23) re: resetting the BMS BEFORE doing the test.....resulting in a pretty near statistically impossible high degree of SOH, high enough so that the 70% threshold at which the Warranty goes into effect is avoided.
Yes, I was naive, not 100% knowledgeble re every aspect of the car. I had not yet been cheated by a used car dealer, so was open and still maintained a degree of trust that these folks would not CHEAT me.
KofP/Ken C. (GM) COMPLETELY UPHOLD THE NEGATIVE STEREOTYPES OF USED CAR DEALERS, going even further.....When informed of what I thought was their error both the dealership itself, and its' 'parent' company Boyland (Auto Group) attempted to defend what they had done, instead of just saying - as morals and ethics might dictate - that I was correct, and agree to either refund my purchase price in full OR apply that purchase price to another vehicle I purchase from them.
Every effort I made , every suggestion I offered, every plea for justice, fairness and doing the 'right thing' was met with more defense of KoP's shady business practices
I spent more than 4 hours there, at the beginning of September. Laid out exactly what I needed in my next car, comfort, range, reliability and battery health being key.
4 Hours...certainly enough time to ascertain what my needs were, especially as I was very, very clear.
Ken C. writes that 'they didn't have enough time to ascertain my needs'........
When I asked for the car's Data Analysis I was told that KofP had not yet done one, and their equipment was not working at the time....
Asked many questions, stressing that I was living on a fixed incomed.
Was assured that the advertised range of 93 miles was accurate, by first the salesperson (R) and the resident EV expert, whose name I do not remember).
By the time I went for the test drive (with Salesperson R) I was exhausted and kind of excited about this car.....so I didn't even question R's not knowing why there were two chargers in the car, and when I he said that the 44 mile range on the screen was at 50% charge I didn't even think to look at the EV screen (samples attached), I just 'trusted that he was not lying to me, given what I had told him I needed and wanted from the car.
I jumped...too quickly, I suppose. Again, this level of betrayal was not on my radar at that time, so I was still 'trusting'. Shouldn't you be able to trust your car dealer?
Turns out that the car range showed 73 at 100% Charge.
I knew that I need to 'retrain' the car to get the most out of it, aka achieve the advertised and validated-by-salesperson 93 mile range.
I drove the car for over a month - Temperate September/October - according to the instructions from and guidance by an experienced/long term EV owner. Photo-documented the EV Screen.
Have been in communication with first David the head of the Service Department (who may or may not still be employed there), then Ken C (GM), then Dorian B...and have all communication in writing, which I am so glad to share with you.
KofP did NO due diligence....absolutely nothing to inspect the car, prepare it for sale, advertise it honestly and transparently...basically they bought a car which anyone with the least knowledge of the expected Battery Degradation/Range Reduction over-time would know was NOT AS ADVERTISED. AND, the same anyone would know that unless this car had been properly maintained - charged and driven on a regular basis according to KIA 2016 EV Specifications/Recommendations - said degradation and reduction would be more extreme.
Not much more space here, but please see my fuller reviews on YELP, KofP website and many KIA EV Forums.
STEAR CLEAR OF KIA OF PORTLAND/KEN C (GM).
BuffMedb