Phagans

Feb 15th, 2024

My daughter had her hair done at Phagan's. They not only used the wrong color, they did so without having a parent sign consent and used the most allergenic color without doing a patch test. My daughter subsequently had a severe allergic reaction AND came home with her face, neck and head died black. Everywhere there was dye she sustained a significant reaction. The students, who I recognize are learning, had an instructor take a look and send her home with dye all over her. When I called back the school was less than invested in followup, taking 3 weeks to ultimately settle my only ask, which was a change in their practice and a refund. And this happened only after inquiring the need to retain an attorney. I was more concerned with practice change than compensation so that no one else experience the same damage. It took her round the clock steroids and antihistamines and a week to recover and her head is still damaged. In part because the dye was on so long. I would definitely recommend asking about patch tests and process if you patronize this school, needless to say, we will not be in the future.
Feb 14th, 2024

i went it today for an all over color to hair go back to my natural hair color which is dark brown and even looked at the swatches and let them know what my color was come to find out after my hair was done they were out of that color and the INSTRUCTOR proceeded to mix up a concoction of a lighter shade with 1N which is BLACK and give it to the student to put on my hair.. my hair is black now the most simple thing of just all over color and even that, they managed to mess up
Feb 11th, 2024

I came in for a gel manicure and while my student was extremely nice and I hold no ill intent, unfortunately the polish was painted on very sloppy (spots were missed and crumbs were stuck in the polish) and it started chipping off after about 1 day. I understand this is a place for students to practice their craft and make mistakes, but for 25$ I was hoping for something that didnt peel off 24 hours later and look so messy right off the bat. The students are all lovely and I hold no blame to them, but perhaps the people running the place should charge a bit less if there cant be a certain level of quality control :( I cant afford to treat myself often (thus why I came here) and it felt a bit disappointing to walk away with the sense that you wasted what little money you had. Lesson learned, I suppose! Sadly, I dont think Ill be back
Jan 30th, 2024

I have been coming here for years for facials and have never been disappointed! Do yourself a favor and get one today! Theres a student there right now, Melissa, that is incredibly talented!
Dec 7th, 2023