B-Love Salon

I went here for about a year, upon recommendation by my best friend. The atmosphere is nice. The aesthetic is clean and minimal. The people who work here seem great. My problem was mostly communication based. My last appointment went horribly wrong. I asked for a haircut, 1-2" off the shoulder and I basically got a pixie cut that barely reaches the bottom of my earlobe. I asked for a cotton candy pink and it came out incredibly uneven and splotchy. Prior to this we had been doing silver so it was already a very light base for a pastel color. It was incredibly upsetting since it cost me hundreds of dollars, and I was even told I was charged extra because it took 4 bottles of dye? I barely had any hair left! I was able to fully and evenly re-dye it myself a few days later with less than 1 full 8oz bottle of Arctic Fox, so I definitely feel scammed there. Before this, it wasn't really a problem. (There was one time when I went in for my silver fresh-up and she said to just get overtone on Amazon to get the silver color I wanted..? I did but like why was I paying you for it then?) When I tried to communicate my unhappiness (in a very polite and respectful way) I was pretty much blown off and told the fault was my own and to go to another stylist. No offer to fix or reimburse any amount. I was definitely shocked and disappointed, but at the end of the day it is her business, and she has the right to run it however she sees fit. I included pictures of the day before my last appointment, and the day after for reference.
Mar 4th, 2024

This place is both professional and fabulously fun. Sam has been doing my hair for years, she specializes in blondes, I always walk out feeling like I look EXPENSIVE, which is exactly what I want! The other stylist here are also talented and welcoming and collaborative. Environment/ Vibe is perfect. Sam cares about the hair that she l puts out into the world and if you have any issues (doubtful) she will fix them on principle alone! Love this place, highly recommend!!!!!!!
Feb 28th, 2024

Mark is amazing!!! Go see him now!! Services: Shampoo & conditioning, Hairstyling
Sep 12th, 2023

Toni is the best stylist Ive ever had! She works magic. She educated me about my color and cut choices. She went the extra mile (or five) to make sure my hair looked its best, that I enjoyed my visit, and understood what it will take to maintain it. Ill never go to anyone else! You will be happy you went to her as well. The salon is very modern and comfortable. The other staff is kind. 10 out of 10! And Toni, THANK YOU!
Jul 22nd, 2023

Toni is amazing! I am new to the Portland area and couldnt have gotten more lucky with finding Toni! She was such a pleasure to talk to, I felt so comfortable. She actually listened to what I wanted and I can honestly say Ive never been happier with my hair. Thank you Toni! Service: Hairstyling
Jun 3rd, 2023