Wells Fargo Bank

This bank branch has terrible customer service. I went in to open a business account. I had an appointment and was ignored because the person was too busy training someone. So I left. I sent and email to this same person and the branch manager and they never responded. I finally gave up and sent a letter to the corporate CEO. I have been a customer for 41 years. I have had house mortgages, checking, and credit card accounts with them. You would think they would be interested in keeping me. If I send an email to Amazon, then I get a phone call with 24 hours -- not totally ignored. UPDATE #1. I did get a follow-up call from the branch. This was after sending three letters to corporate. Some guy name Melvin called and garbled his phone number so bad I couldn't understand it. Obviously, he didn't care if I called back or not. UPDATE #2. Melvin called again and left another garbled message. I think it's his strategy for never having people call back. I specifically asked for an email address so I could document my request. That didn't happen. The management is so unresponsive and/or incompetent that I will use another branch. UPDATE #3. I got a response from WFB corporate. Apparently they can't read. They sent me 9 pages to tell me that Melvin called me twice. Duh! They didn't get the part where he had marbles in his mouth and the message was garbled, that my email was ignored, and my letter to the branch manager went unanswered. So I guess the apple doesn't fall far from the tree. UPDATE. Good news! I made an appointment with Chase Bank and will switch my accounts to them.
Aug 1st, 2023

Awful customer service. Manager young Asian lady is mean and doesn't care about her customers. I will be leaving wells fargo after 25yrs. Because of this branch.
May 31st, 2023

Terrible service at this branch. Why people still bank with them is beyond me. I have a restaurant and bar. I need to make a deposit. I go to the merchant window (big sign says "merchant window"). After waiting 5 minutes in line she tells me the merchant window isn't open and I have to wait in line and she was not friendly about it. In that 5 minutes about 6 people came in ahead of me. I have visited this branch a few times, only when I have to. Never ever a good experience here. I usually go to downtown Vancouver where they know how to be friendly and take care of the customers. This is also the reason I refuse to open a personal account there.
Feb 26th, 2023

Shweta was very helpful!
Nov 22nd, 2022

Waiting to be served is too long and the attitude of the managers doesnt help either if you can go somewhere else I will definitely recommend
Oct 25th, 2022