Tonkin Parts Center

Feb 3rd, 2024

Jan 30th, 2024

In many years of calling and trying to purchase parts from TPC its often frustrating to find a counter person that I can actually get ahold of , get a reply or call back, email quote etc Ive been working with Hector lately and Im very impressed with the expedient and accurate service!! THANKS DUDE!!
Jan 4th, 2024

Great customer service good place to pick up your parts good drivers good skill people who know what they're doing and Westside Collision Center I got to say we do a lot of business with them and they've always been professional and no their knowledge of what we need
Dec 29th, 2023

This place is not too great. Ive been ordering parts from here for roughly five years and almost every time you call you are met with someone who is in a rush or in a bad mood. You can ask three different reps the same question about parts availability and get three different answers, they are always leaving you in the dark if you have any questions or dont know what a part is called they are sure to make you feel stupid for it. Communication between reps and customers is not up to par and you would think when you spend tens of thousands of dollars with a company you would at least get decent customer service. About 30% of the time when I call for a quote on an item it will show up at my shop even though I didnt ask to order, theyre just not listening. returning am item is not a comfortable situation whatsoever, You rely solely on them to handle it with no documentation on your end and the rate at which Im having to return things because of mistakes on their end (sending items that were only supposed to be quoted), this makes it more uncomfortable. From now on I will be using local dealers whenever I can, they are always very nice and they always get my order right. Every time I dial up Tonkin parts center of Portland Im absolutely dreading the call. Tired of spending 30+ minutes on the phone with a confrontational person who doesnt want to help me.
Mar 17th, 2024