Chamber of Commerce

      General Parts Group

      ( 34 Reviews )

      General Parts Group
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Friday:
      7:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      7:00 AM - 4:00 PM
      Tuesday:
      7:00 AM - 4:00 PM
      Wednesday:
      7:00 AM - 4:00 PM
      Thursday:
      7:00 AM - 4:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.0 - (34 reviews)
      15
      1
      2
      0
      16
      Read Our 34 Reviews

      Chamber Rating

      Verified Member
      3.0 - (34 reviews)
      15
      1
      2
      0
      16
      › ‹
      • Rami Makboul

        I own restaurants and a large commissary kitchen in Portland. I called General Parts a few times in the past three or four years requesting their food equipemnt repair services. Every time I called, I always got the same response: WE ARE NOT TAKING ON NEW CLIENTS. I understand they are perhaps very busy. Howeveve, I'd like to point out that whenever they turned me down with the same response (we are not taking new clients), I went to their website looking for any statement or indications that they were not taking new clients, I found none. I did the same thing last week, and there is still nothing on their website indicating they don't take new clients. How could a company stay in business without taking new clients for a few years? I think they are taking new clients but the issue with me is my foreign accent.
        Aug 26th, 2023

      • Georgianna Levitt

        Excellent service. Mark is the best! Service: Oven repair
        Feb 26th, 2023

      • sherie rosenbaum

        I regret not reading other reviews first. The office person at General Parts is very nice and professional. Unfortunately, that's where the praise stops. I took a commercial slicer to be repaired at General Parts, 3 weeks later, I receive an estimate for repair $987 with no ETA for parts. After $152 charge for the estimate, I called McGraw Marketing to ask if it was even worth fixing. They asked me to bring it in, "no charge to look at it". I was informed it was worth fixing, gave them the go ahead and the very next day it was fixed for $322. McGraw will get my business going forward.
        Nov 1st, 2022

      • Rogelio Pasillas

        Thank a ROGER PASILLAS FOR THE GOOD WORK Services: Refrigerator/freezer repair, Freezer repair
        Oct 24th, 2022

      • Al H


        Dec 17th, 2021

      Read Our 34 Reviews

      About
      General Parts Group

      About Founded in 1939, General Parts Group distributes parts and provides service for over 60,000 customers and 400 manufacturers of commercial foodservice equipment. Corporate headquarters are located in Bloomington, Minnesota and with major branch operations strategically located in Arizona(3), Colorado, Florida, Idaho, Illinois, Indiana(2), Iowa, Kansas, Kentucky, Minnesota(2) Missouri(2), Nebraska, North Dakota, Ohio, Oklahoma(2), Oregon(2), Tennessee, Texas(2), Washington and Wisconsin(2); we are ideally positioned to provide Quality Service for over one third of the United States.

      Contact Info

      Questions & Answers

      Q What is the phone number for General Parts Group?

      A The phone number for General Parts Group is: (503) 624-0890.

      Q Where is General Parts Group located?

      A General Parts Group is located at 16364 SW 72nd Ave, Portland, OR 97224

      Q What is the internet address for General Parts Group?

      A The website (URL) for General Parts Group is: https://generalparts.com

      Q What days are General Parts Group open?

      A General Parts Group is open:
      Friday: 7:00 AM - 4:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 7:00 AM - 4:00 PM
      Tuesday: 7:00 AM - 4:00 PM
      Wednesday: 7:00 AM - 4:00 PM
      Thursday: 7:00 AM - 4:00 PM

      Q How is General Parts Group rated?

      A General Parts Group has a 3.0 Star Rating from 34 reviewers.

      Hours

      Friday:
      7:00 AM - 4:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      7:00 AM - 4:00 PM
      Tuesday:
      7:00 AM - 4:00 PM
      Wednesday:
      7:00 AM - 4:00 PM
      Thursday:
      7:00 AM - 4:00 PM

      Ratings and Reviews
      General Parts Group

      Overall Rating

      Overall Rating
      ( 34 Reviews )
      15
      1
      2
      0
      16
      Write a Review

      Rami Makboul on Google

      image I own restaurants and a large commissary kitchen in Portland. I called General Parts a few times in the past three or four years requesting their food equipemnt repair services. Every time I called, I always got the same response: WE ARE NOT TAKING ON NEW CLIENTS. I understand they are perhaps very busy. Howeveve, I'd like to point out that whenever they turned me down with the same response (we are not taking new clients), I went to their website looking for any statement or indications that they were not taking new clients, I found none. I did the same thing last week, and there is still nothing on their website indicating they don't take new clients. How could a company stay in business without taking new clients for a few years? I think they are taking new clients but the issue with me is my foreign accent.

      Business Response on Google Oct 23rd, 2023
      Hi Mr. Makboul – we do like to respond to all reviews and read each as valuable insight. General Parts in Portland has not been accepting new customers for quite some time as you have expressed in your review. We understand that service is critical when it is needed and to avoid extending needed service scheduling beyond 2 weeks, we have found it necessary to limit our scope to established customers. If you would like to expand on your experience with us and discuss the needs of your businesses in more detail, I would welcome a call to me directly. I can be reached at (503) 624-0890 during our normal business hours of 7:00 a.m. to 4:00 p.m. Monday through Friday. I hope you will reach out to me and look forward to speaking with you soon.

      Georgianna Levitt on Google

      image Excellent service. Mark is the best! Service: Oven repair

      sherie rosenbaum on Google

      image I regret not reading other reviews first. The office person at General Parts is very nice and professional. Unfortunately, that's where the praise stops.
      I took a commercial slicer to be repaired at General Parts, 3 weeks later, I receive an estimate for repair $987 with no ETA for parts. After $152 charge for the estimate, I called McGraw Marketing to ask if it was even worth fixing. They asked me to bring it in, "no charge to look at it". I was informed it was worth fixing, gave them the go ahead and the very next day it was fixed for $322. McGraw will get my business going forward.

      Business Response on Google Dec 21st, 2021
      Sherie, we’re disappointed to read your review. We would like the opportunity to make things right. Please reach out to Nancie the Branch Manager at 503-624-0890, we look forward to hearing form you.

      Rogelio Pasillas on Google

      image Thank a ROGER PASILLAS
      FOR THE GOOD WORK Services: Refrigerator/freezer repair, Freezer repair

      Al H on Google

      image

      Business Response on Google Sep 8th, 2022
      Hi Al, thank you for the review and for your business.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 34 Reviews )
      15
      1
      2
      0
      16

      Write a Review

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