FANTASY Hollywood

Hello, apologies for the delayed response, but we wanted to formulate a proper reply. As for the employee's behavior, while inexcusable, we all have our days. Some are better than others. It certainly was personal to you, just an update to our retail procedures that could have been explained better. When it comes to bikes, which we may have been allowed in the past, but lately it is something we’ve had to stop. Our downtown location has limited space and nowhere to put a bike that wouldn't be blocking access to products or presenting a safety hazard. Especially going into the rainy months we try to limit tracking any moisture on the floor. Additionally, we cannot be held liable if anything were to happen to a customer or your bike. But it’s not all bad news. We have spoken with the City of Portland and while we don’t have the space even in front for a bike rack and still maintain a proper ADA-compliant sidewalk, they have agreed to install one adjacent to our location to better serve our customers. Look forward to that in the near future. We are unhappy with your latest experience but are excited to see what changes it has made. Thank you for your understanding.

Thank you for taking the time to leave a positive review of your experience! We're glad to hear that you had a good visit and I appreciate your kind words. If you have any further feedback or suggestions, please don't hesitate to let me know. We always strive to provide the best possible service to our customers. Thanks again for your support!