House of Pipes

Apr 9th, 2024

***I appreciate your response to the issue at hand. Not many businesses address the issue that the customer addresses. Thank you, I will be coming back*** I believe his name is Malik. The one who wears the beanies. Very un-knowledgeable and rude. Know your products and help the customer. Your choice to work this job, if unhappy find something you like. Put pride in anything you do. Your in customer service, if you did not know.
Mar 25th, 2024

Sam and Chuck were amazing with giving me info on pieces to buy and what would work with what I'm trying to use it for. They have never started me wrong. I will always come back to HOP for more of my smoking glass and anything else I need!
Mar 13th, 2024

Sam and Joe are really helpful and officiant workers no hate to them. Sam sold me some really cool pieces for a really fair price. But after using my rig for the first time I had an issue with the holes being to small and it getting clogged after one use. Although to me and Joe it seemed like a manufacturing issue because we compared it to other dab rigs from the same brand and both realized the holes on the one I bought were way too small. Joe did everything in his power to make things right by calling his higher ups but all they could offer me was 30% off..which didnt seem fair to me since I just bought 2 new pieces from them the day before for $218 all together. Joe did end up unclogging the rig but after bringing it home and trying it again the same thing happened with iteven after adjusting the water level. which I dont think a rig should be a one and done type of product especially for $99. All in all the workers are great and I really appreciate everything they did for me but the upper management could REALLY use some work. I paid a lot of money and for them to brush it off and offer me 30% for my faulted product I brought back the very next day WITH my receipt seems ridiculous in my eyes. In the pictures you can clearly see a brand new rig (which was a recycler) clogged by its very first dab taken out of itplease do better. I understand all sales are final but its really upsetting that now Im stuck with a $99 paper weight and no real solution to my problem. Id also say take your business elsewhere. I really wanted to like this shop but any other shop Ive been to and it was a problem on there part they have helped me and exchanged products no questions asked. Here it was like bitting nails to even get the measly 30% off.
Mar 13th, 2024

Sam was very helpful and friendly! Also, they offer a veteran discount which is outstanding!
Mar 3rd, 2024