Lienkaemper Funeral Chapel

Our family is deeply saddened by the service weve received for my Grandmothers funeral services. They did the bare minimum of what was required during the process. We paid for services that were left to us to complete ourselves and were not shown compassion. We have known the Lienkaemper family for decades; and know theyd be ashamed to see what the new owners are sullying their names with this new reputation. Even after the services we have come to find out that the headstone has not been ordered by them 6 months past paying and asking them to do so. We had to find this out on our own as my Grandpa was there to view a headstone that had never been ordered. What a slap to our grieving Grandfather and utter disrespect.
Feb 5th, 2023

John and Norma Lienkaemper and their girls, Diane and Lisa, were prominent figures in my childhood. While I don't know the story of how Norma and my mother met and became subsequent friends, they did remain friends until Norma's passing. Every Easter egg hunt photo from my youth included a photo with Diane and Lisa. John was also the emcee at my wedding and my older sister's weddings. This is why my family's experience working with the Lienkaemper Chapel was disappointing. To be clear, this is not a reflection of Gary Trick. Gary happened to be on vacation during my mother's funeral service in June of 2022. My criticism of the newly corporate owned, Lienkaemper Chapel, is the lack of compassion shown by an employee during a family's most vulnerable time. My parents were married for close to 59 years. Our family was distraught. We scheduled my mother's service on a day that would be close to 90 degrees. I was disappointed to interact with an employee who responded to my inquiry about air conditioning with "it's broken and there's nothing we can do about it." No compassion. We seemed to be met, time and time again, with either inexperience, lack of skilled training, or incompetence. Each time, we kept moving forward because that's what you do when your mother dies and you are trying to protect your father. The final straw was to find out, seven months later, that no one ordered my mother's cemetery headstone that was paid, in full, in June. When my father went to the Chapel to ask what might have happened, again, there was no compassion, no apology. For someone who is still grieving, this was adding more sorrow to an already difficult holiday season and the day after what would have been my mother's 87th birthday. I do not recommend this chapel and don't even want to add our dear friend's John and Norma's name to it. They would be so disappointed.
Feb 3rd, 2023

My grandmother passed in June. Our family had a relationship with the Leinkaempers and their funeral home seemed like an obvious choice. Gary was supposed to be our point of contact person but he was on vacation. Instead we were left with the B Team, a team a downright nincompoops who seemed like they were hired the day before, a group of kindergarteners could have given more support than these people. The person who was in charge, a sweaty man wearing a gold chain whos name was so irrelevant I dont remember it, told us there wasnt going to be air conditioning available for the funeral. It was a warm Ontario weekend and they expected us to sit inside, in the heat, with our grandmother in a casket. We pushed them and eventually they acquiesced to the addition of a couple fans (thanks a lot!). During the service, the employees have little advice and we were left on our own. We were glad to leave the chapel and put it all behind us as. Until 6 months later and my grandmothers grave still has no headstone. My grandfather went to ask and they claimed to have forgotten to order it. Our experience here has become a stain on the already difficult time of losing the matriarch of our family. We will most definitely not be using their services again.
Dec 28th, 2022

Great friendly staff very polite and courteous just way too over priced. Recommend looking around first
Dec 15th, 2022

If I can help even only one person when they are looking for compassion and understanding as far as in a funeral home, I would 110% recommend Lienkaemper's Funeral Chapel. In 2014 my brother passed away. Lienkaemper's were there for us. In 2020 I Iost my mom. They were so respectful and kind. Just recently, (Feb.26, 2022) I lost my husband...I knew exactly who to turn to, to help ease the pain and the confusion of how to take care of the difficult matters at hand. Gary, Carrie & Julie are warm & sensitive to your feelings and their help exceeded any expectations that I may have had. Please know...Your loved one will be taken care of in the most beautiful and respectful way. Thank you Lienkaemper Funeral Chapel, for your unconditional and out of the way help, in my time of total confusion and hurt. Your follow up to see how I was doing was amazing! You eased my pain. With the utmost heartfelt gratitude, Sharon Patrick
Apr 2nd, 2022