Kanso's

May 22nd, 2018

Pleasant service,cheap prices.
Jul 4th, 2016

I came in a couple of weeks ago with an empty propane tank. The kid who attempted to fill it obviously had no idea what he was doing -- it took him 15-20 minutes to fill it, and was only able to get 3.2 gallons into an empty 5 gallon tank. At no time did he mention that the tank was defective. I thought that 3.2 gallon fill was weird but paid for that amount and took it home. When I hooked it up to my grill it leaked at the tank. I thought it was a problem with the regulator so I bought a new one but the tank leaked with that as well. I went back into the station this morning to (I think) politely ask if there was anything they could do to help me out. Nabil, apparently the owner, pretty much jumped down my throat, saying that the tank must be over 10 years old (this without even looking at the tank), that I was lucky that his employee wasn't injured by the tank, etc. Essentially he blamed the whole thing on me. I got no sense of compassion, no apology, no nuthin'. Certainly no refund of the fuel or the damaged tank. Maybe I'm way off base, but when I come into a place with working equipment and leave with equipment that is clearly non-functional, am I to blame? Especially when it's fairly obvious that the front-line worker is poorly trained. Maybe Nabil was having a bad morning; either that, or his policy is that the customer is always wrong. I'm a bit baffled by his behavior this morning -- his lack of ownership of the problem was pretty frustrating. An apology would've been in order even if he was unable to provide a refund. Instead I got a large dose of guff. Does Nabil have any idea what customer service is? Hard to imagine going back here for propane or even gas -- it's not like there aren't other options in the area. Options where people understand how to treat their customers. Update 10/16/2014: I have since talked to 76's corporate customer service department They apologized for the behavior of this independent franchise owner, said that he was unwilling to compensate me but that they (corporate) wanted to. They sent me $30 worth of 76 gift cards which I will spend at any 76 station but this one. At least the corporate entity knows how to treat their customers.
Dec 10th, 2013