The J Rosé Salon

Mary Kell _{on Google}

Feb 15th, 2024

Natalie is the BEST

Tara R _{on Google}

Nov 5th, 2023

What people need to realize about Olivia is that she is a very young girl and lacks experience, maturity, and professionalism. She completely ruined my hair. She refused to fix my hair after doing it totally different than discussed in our consultation and making major mistakes. Then she just cut off communication instead of being a true professional and talking through things and coming up with a plan that worked for both parties. It will cost me a fortune to fix this. She highlighted my hair and did not do as I asked at all. She gave me a full head if orangey blonde hair with random chunks of bleach all over instead of the neutral few highlights that I wanted. I told her it didn't like it immediately. She admitted she didn't do it correctly, should have asked more questions, said I should go home and make sure I didn't like it. When I texted her later saying I still didn't like it, she pretended she didn't say that, told me to get a new hairstylist, and cut off all communication. If she were a professional, she would have made good on her original offer to fix it. I asked I could have only a partial refund since she didn't want to fix it (now I have to pay $200+ for corrective color). She wouldn't even entertain any solution at all. I told the owner, Jen, who was understanding, but ultimately, can't force and independent contractor for her business to do anything. I've never had a stylist do this before, unfortunately, I think it's just a lack of skill and maturity.