Comparion Insurance Agency

My car insurance claim experience was a nightmare. All communication had to be via text messages. My claims adjuster's messages were written in poor language and were therefore so unclear (and also full of mistakes) that it took many texts back and forth to sort out the miscommunication. At first she texted that my car was declared a total loss. After I pushed back, she said that she made a mistake. Finally, after two weeks I received a text from her and LM stating that my damage review was available on my account. I have the LM mobile app installed but when I logged in and clicked on "View Estimate and Details" I got a message saying there was no claim info available. I called the the "Having trouble?" number which referred me back to the claims adjuster who was not available. Then I received an email from an unknown individual with a 1 page pdf file about my claim that showed the LM logo but no info. I finally was able to reach the adjuster by phone who told me that she sent me a claim settlement check in the mail today. I canceled my car insurance with this company. By the way, they raised my premium significantly at the last renewal period, even though I had had no accidents, claims, or tickets. This was my first claim experience and it was from hell.
Apr 29th, 2022

Shoutout to Ebony from Liberty Mutual. Had the best customer service, was very patient with my questions and answered them with respect, honesty, and got any problems I had were taken care of right away. I highly recommend Ebony to anyone. Very kind and trustworthy person.
Mar 12th, 2022

Ward is very personable and knowledgeable while explaining the ins and outs of our coverages on several policies and is just as kind with my elderly parents and their policies. I trust that he always has our best interests in mind when making changes and suggestions about our policies. Thank you, Ward!!
Feb 2nd, 2022

We used Ward Klicke when we were searching for our home insurance. Ward was very thorough and honest about our best option, even in instances where the best option was another company than his affiliated ones. We really appreciated Ward's help and would recommend him enthusiastically.
Jan 23rd, 2022

Ward was an amazing help! He was extremely helpful and provided what I needed instantly. No better customer service than this! Thank you Ward!!!!
Jan 15th, 2022