Banner Bank

Unsure whats going on at this branch but I submitted my paystubs for a loan application about two weeks ago and havent heard from anyone since 2/16. Despite phone calls and countless emails. Is everyone on vacation or out sick? Ive been with this bank for quite some time now and this experience has been less than ideal. Can someone please contact me about the status of my loan application?
Feb 24th, 2024

Best bank out there!
Nov 19th, 2023

Laurel and her team are the BEST! Always take care of me and go the extra mile.
Nov 10th, 2023

Customer service is amazing ! I have all my business needs met plus people who know who I am and what I need. Also appreciating how Banner treated people during the pandemic - helping them get PPP loans and stay a float during rough times!
Mar 22nd, 2023

I'm going to take a moment and share with you the worst banking experience I have ever had and it was at Banner Bank in Lake Oswego, off of Boons Ferry Road. Similar to the other review from 2019, I am also in complete disbelief about my experience.Banner Bank does not believe in customer service & the Boons Ferry Branch 'Client Services Supervisor' Jayne Joyce was the most rude & judgemental person I have ever encountered at a bank in my entire life. Allow me to explain. My landlord is her 70's, disabled and lives out of state. So, every month for the past 4 YEARS, I have gone into the same Banner Bank (I have receipts to prove it) and *deposited* cash into her account so my rent money is available for her right away. This is helpful because she does not have to deal with the hassle the comes with checks, such as pending deposits or the potential of losing the check in the mail, which has unfortunately happened. I've kept a note in my phone for the last 4 years of her information and account number and would always reference it when I went into Banner Bank. Well, recently my phone with all my information had broke and I was forced to get a new one. Unfortunately a lot of my info (such as that note with my landlord's information) wasn't transferred to my new phone. I explained my situation a few months ago to a gentlemen and he was able to look up her account by using her phone number, as well as by me providing her name and address. The deposit was made, & I left like I did for the last 4 years! Well, yesterday 1/3/23, I went in to do the same exact thing. The gentleman remembered me, but as he was going to help me, Jayne Joyce yells over from an adjacent desk, "NOPE, WE NEED AN ACCOUNT NUMBER. WE CAN'T DO THAT FOR YOU WITHOUT AN ACCOUNT NUMBER," she rudely snarls. I told her that I had done this last month and told her the same story and even that her employee knew me from previous months. He looked directly at her and said, "Yes, I do know him." Bless that man's heart because he put his own butt on the line for me as a customer against his unreasonable & non-customer service oriented boss."NOPE. I DON'T KNOW YOU," she rudely says again, even after her employee says he knows me. I then told her to look at the last 4 year of my landlord's account, because I have been coming in and paying at the same time for the last 4 years. "NOPE. WE DON'T GIVE OUT OUR CUSTOMER'S INFORMATION," she barks at me. This woman clearly had a problem with me the moment I walked in so I said, "I feel like you are judging me right now and not listening to the situation. You are also lying to me telling me you can't do this, when in reality you won't." Her response was literally, "I feel like you are judging me," which is funny because that is exactly what I just said. I have never in my life had a bank teller profile me and then gaslight me over trying to *deposit* my money. I could understand if I was withdrawing money, but I was depositing money and all of my other information lined up. I was even only a few numbers off on my guess of the account number, simply by trying to remember it mentally, but it didn't matter Jayne had it out for me.Readers, please spare me the whole 'I'm just doing my job speech'. My brand new car was sitting outside running, with my mother in it, whom I want treating to lunch. I told Jayne that I wasn't trying to pull any shenanigans with my deposit & that it would be my fault anyways if I sent money to the wrong person. I was 100% confident I had the right account, so I felt extremely discriminated against when she told me I had to drive all the way home, with my mother in the car, to go dig through my icloud on my computer, simply to prove that I was telling the truth. No amount of facts, or vouching for me from other employees, would work with this woman. She had it out for me and wanted to waste my time. I noticed a little snicker on her face as I was leaving, because somehow 'putting me in my place' made her feel better. I'd bet my entire life savings that if I was an elderly person or was someone she may have had compassion for, it would have been an entirely different experience. After wasting a few hours driving home & coming up with the account number, & being humiliated in front of my own mother, I went back into the bank and Jayne acted as if nothing had happened. She knew in that moment I was telling the truth, so her tone changed entirely. Disgusting. Deep down she seems very insecure and that she needs power to demean others. I have proof of everything I said, but it did not matter with Jayne Joyce. I can not put into words how humiliated I felt & I can not in good faith ever recommend anyone use them for banking. If you want to be treated with respect, I encourage you check out OnPoint. They are so much more respectful and customer oriented. My own mother encouraged me to write this review, because she was appalled at the discrimination I was being subjected to.
Jan 3rd, 2023