U.S. Bank Branch

I went into get a new debit card Because the new one they sent me had the wrong name. It had 2 middle names. The young man showed me what my name on the card would look like. We even went out side and entered a pin. The next day, a card came Express mail with the same old wrong name on it. Again, it had to middle names. I called a different branch and spoke to a young woman who told me I had to come in and have my name changed on my account. Well, there is nothing wrong with my account. I have been banking with it at USB for 31 years. So I guess I have to make another trip to the bank and wait for some young person to figure outt how to give me a card with the right name. This is my 3rd attempt. After 32 years, I may be saying goodbye to USB!
Aug 11th, 2023

I've been banking at this location for a number of years and enjoy the senior staff that have worked here. They are extremely helpful and courteous whenever i've needed something.
Aug 9th, 2023

Came in today nervous about depositing checks because I have never came in person to deposit a check before. Valerie was so nice and so accommodating, she showed me a lot of resources within the app and just relived my anxiety. Best service I have ever gotten at US Bank. Next time I have to go in person to the Bank I will definitely be heading to this branch. Thank you Valerie!!
Aug 4th, 2023

I have edited my review as my opinion of this place has changed for the better!
Jun 24th, 2023

The older woman that works here is incredibly condescending and clearly enjoys making people uncomfortable. She seemed put out that we had a scheduled appointment and had to accommodate us. The extremely young (though pleasant) banker we spoke with ultimately turned out to be wildly inept. He misinformed us on multiple processes of opening our account, then failed to file important paperwork or follow up on any of our emails. Overall a super disappointing experience with this branch, will be going far out of our way to use a different one.
Jun 15th, 2023